Global Support

Connecting between airlines at unfamiliar airports can be a stressful experience, especially if your flight is delayed. oneworld recognises the impact delays and missed connections can have on your plans and on your life. That is why oneworld member airlines have partnered together to form teams of connection experts: oneworld Global Support.

At select airports across the alliance network, teams are proactively monitoring connecting flights and, whenever possible, they will meet and assist you if your connection is in jeopardy. The oneworld Global Support teams will do their best to allow you to use dedicated fast track lanes through immigration or security to help you catch your next flight. Our teams will also do everything possible to transfer your baggage so that it makes it on time to your final destination.

If you miss your connecting flight, the oneworld Global Support team will provide you with updated travel information, a new boarding pass and, where applicable, assistance with overnight accommodations.

oneworld Global Support is currently available at London Heathrow, Madrid-Barajas, New York JFK, Miami, Dallas/Fort Worth, Chicago O'Hare, Los Angeles, Tokyo Narita and Sydney. The service is offered at these airports whenever possible, subject to operational constraints.