Frequently Asked Questions
Our FAQ section provides answers to some of the most frequently asked questions about oneworld®. Simply select a category from the menu below to find the information you require.
If you require information relating to individual oneworld member airlines, please visit our contact oneworld section for direct links to the relevant sections of their websites.
Interactive Network Map
- What software do I need in order to view the oneworld interactive network map?
- Where can I find out which destinations oneworld serves?
- How can I find out about how to get to my destination?
- Why does the network map display a route that is not available in the oneworld timetable?
- When I use the "View Timetable" feature why do only flights for today's date appear?
- Is there a reason why the oneworld timetable displays flights that are not displayed in the network map?
- Why do I see only direct routes and not connections displayed for my selection ?
- I would like to change the settings of the network map. How can I do that?
- How do I delete the city in my departure and destination selection and input another connection instead?
What software do I need in order to view the oneworld interactive network map?
Download the free Adobe Flash plug-in.
See Viewing Tips on the site page footer for additional information.
Where can I find out which destinations oneworld serves?
To see an interactive network map showing the destinations served by our member airlines, click here.
How can I find out about how to get to my destination?
The interactive network map shows you direct flights between two cities and if desired or if direct flights do not exist will show the various single-stop connections available between those cities. To learn more about the network map, click here.
Why does the network map display a route that is not available in the oneworld timetable?
The network map will show all available routings regardless of the date of travel. Flight availability varies by date and the flight shown in the map may not be available on the day of your travel.
When I use the "View Timetable" feature why do only flights for today's date appear?
This is the default setting. If you wish to see timetable displays for other dates, you must enter these dates (departure and return) using the provided calendar. To learn more about the network map, click here.
Is there a reason why the oneworld timetable displays flights that are not displayed in the network map?
The timetable will also show double connections that are not displayed in the map. The timetable will give you the more accurate availability of flights on the day of travel selected.
Why do I see only direct routes and not connections displayed for my selection ?
Entering city names in the boxes "From" and "To" will display direct flights. Connections will be shown on the map whenever a direct flight is unavailable or when you choose to see connections. To learn more about the network map, click here.
I would like to change the settings of the network map. How can I do that?
"Preferences" allows you to change a number of settings. You can choose between circles, branched lines and direct lines between destinations, select the airlines to be displayed and the type of routes. Choose "Preferences" in the lower left corner of the screen to make your selection. You can also zoom in and out and focus your map on a different geographical region by holding your left hand mouse and dragging the map. View Interactive Network Map Instructions for more information.
How do I delete the city in my departure and destination selection and input another connection instead?
Click on the X-icon located at the end of the city entry boxes marked with the departing and landing aircraft symbol on the top of the map. It will clear the location and routes you had entered and you can now enter a different connection. Alternatively, you can click on any city dot of the map and select one of the options presented to you.
Should you require further information from the oneworld alliance, please fill in our enquiry form.