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Coronavirus (COVID-19) Travel Updates

The oneworld Alliance is fully committed to your safety, which is why we have compiled coronavirus (COVID-19) travel updates and information about the protective measures our member airlines and airport hubs are taking during this time. That is oneworld together.

Use the Journey Search tool to learn about what to expect on your travels, or look-up information about an individual airline or airport hub below.

Decorative image of the oneworld logo surrounded by icons depicting health and safety actions such as hand washing.

Information by Airport

Amman, Jordan - Queen Alia Intl Airport (AMM)

Highlights of measures being taken by Queen Alia International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • Self Check-In: Increased the number of self check-in machines.

  • Temperature Screening: Temperature screening at airport entrances and gates.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at AMM.

  • Hand Sanitiser: Hand disinfection is mandatory at the terminal entrance. Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others. Elevator capacity has been reduced to allow just two passengers at a time.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport in compliance with the Jordan Civil Aviation Regulatory Commission, which adheres to the highest international health and safety standards.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit AMM's website for the latest information.

Anchorage, AK - Ted Stevens Anchorage Intl Airport (ANC)

Highlights of measures being taken by Ted Stevens Anchorage International Airport:

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • UV Technology: Introduced UV-C LED light sterilizers on the handrails of ANC's main escalators.

Information is subject to change. Last checked on 16 Apr. 2021Last updated on 4 Mar. 2021Visit ANC's website for the latest information.

Casablanca, Morocco - Mohamed V Airport (CMN)

Highlights of measures being taken by Mohamed V Airport:

  • Temperature Screening: Temperature screening of all arriving customers in arrivals areas.

  • Face Coverings: Face coverings are required at CMN for all guests and employees.

  • Hand Sanitiser: Hand disinfection is mandatory at the terminal entrance. Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit CMN's website for the latest information.

Charlotte, NC - Charlotte Douglas Intl Airport (CLT)

Highlights of measures being taken by Charlotte Douglas International Airport:

  • GBAC STAR Accredited: CLT holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

  • Face Coverings: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Digital and floor stand signage throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • UV Technology: Introduced UV-C LED light sterilizers on the handrails of escalators and moving sidewalks.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Apr. 2021. Visit CLT's website for the latest information.

Chicago, IL - O'Hare Intl Airport (ORD)

Highlights of measures being taken by O'Hare International Airport:

  • COVID-19 Testing Available At Airport: Several forms of COVID tests are available at O'Hare in the Bus Shuttle Center (walk-up, pre-security site adjacent the terminal core) and in Lot H (drive-up site in a remote parking lot). Walk-i​​ns welcome, pending availability. Appointments can be booked in advance online. Visit O'Hare's website for more information.

  • Face Coverings: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of virus and bacteria killing disinfectants.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit ORD's website for the latest information.

Colombo, Sri Lanka - Bandaranaike Intl Airport (CMB)

Highlights of measures being taken by Bandaranaike International Airport:

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 16 Apr. 2021. Visit CMB's website for the latest information.

Dallas, TX - Dallas/Fort Worth Intl Airport (DFW)

Highlights of measures being taken by DFW International Airport:

  • GBAC STAR Accredited: DFW holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Smart Restrooms: Installing auto soap dispensers, auto faucets and single-touch paper towel dispensers throughout the airport for a touchless experience.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Apr. 2021. Visit DFW's website for the latest information.

Doha, Qatar - Doha Hamad Intl Airport (DOH)

Highlights of measures being taken by Hamad International Airport (DOH):

  • Skytrax Accredited: Holds a 5-Star COVID-19 Airport Rating from Skytrax following an independent analysis of the airport's hygiene and safety measures, assessing more than 400 factors and evaluating its COVID-19 procedures.

  • Temperature Screening: Thermal screening of all arriving and departing passengers and crew at all operational gates (North Node D3 & E3). There are thermal screening cameras across the terminal, as well.

  • Face Masks: Face masks are required at DOH for all guests and employees. The airport advises that failure to comply with this rule, as mandated by Qatari regulation, will lead to legal action. Children over the age of 12 must wear a mask and children over the age of 2 should be encouraged to wear a mask. It is not mandatory for children under the age of 2 to wear a mask. There are very few medical conditions where wearing a mask is not required, but visit DOH's website for more information.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Physical Distancing: Physical distancing is required at all times. The airport has installed signage, floor markings, and distanced seating to ensure you maintain a 1.5 metre distance from other passengers.

  • Regular Sanitisation: All handrails, baggage belts, trolleys and surfaces are disinfected and sanitised every 15 minutes, in addition to fully autonomous roaming mobile disinfectant robots.

  • Baggage Disinfection: All departure, arrival and transfer baggage will be disinfected at the airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Apr. 2021. Visit Hamad International Airport's website for the latest information.

Helsinki, Finland - Vantaa Airport (HEL)

Highlights of measures being taken by Helsinki-Vantaa Airport:

  • Face Masks: Everyone is required to wear a face mask while at HEL.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, in accordance with the European Aviation Safety Agency's (EASA) safety recommendations, including use of UVC technology.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit HEL's website for the latest information.

Hong Kong, Hong Kong - Hong Kong Intl Airport (HKG)

Highlights of measures being taken by Hong Kong International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • Skytrax Accredited: Holds a 5-Star COVID-19 Airport Rating from Skytrax following an independent analysis of its hygiene and safety measures, assessing more than 400 factors and evaluating its COVID-19 procedures.

  • Face Masks: Everyone is required to wear a face mask while at HKG.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of cleaning robots.

  • UV Technology: Intelligent Sterilisation Robots move autonomously throughout the airport. Using its built-in UV light, 360-degree disinfection spray-heads and 0.3um air filter, it kills up to 99.99% of bacteria and viruses in the air and on object surfaces.

  • Disinfection Channel for Staff: Airport staff pass through a full-body disinfection channel facility, which includes a body temperature test, followed by a 40-second disinfection and sterilization process.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit HKG's website for the latest information.

Kuala Lumpur, Malaysia - Kuala Lumpur Intl Apt (KUL)

Highlights of measures being taken by Kuala Lumpur International Airport:

  • Temperature Screening: Temperature screening at airport entrances and gates.

  • Face Masks: Face masks are required at KUL for all guests and employees.

  • Hand Sanitiser: Hand sanitising dispensers installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Safety compliance officers on patrol, as well as signage and floor markings throughout the airport, help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints. Facial recognition technology is being installed, as well.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit KUL's website for the latest information.

London, United Kingdom - Heathrow Airport (LHR)

Highlights of measures being taken by Heathrow Airport:

  • Face Coverings: Everyone aged 11 or over is required to wear a face covering at Heathrow.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including fogging techniques on seats and trollies.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport, including on escalator handrails and via automated robots in toilet areas.

  • Protective Shields: Installing commercial-grade shields at check-in counters, service desks, information booths and shops.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 19 Feb. 2021. Visit LHR's website for the latest information.

Los Angeles, CA - Los Angeles Intl Airport (LAX)

Highlights of measures being taken by Los Angeles International Airport:

  • COVID-19 Testing Available At Airport: Several types of COVID-19 testing is available at LAX via Clarity Lab Solutions, including a Polymerase Chain Reaction (PCR) test and antigen test. Standard PCR tests, at $125, will be administered at 1) the Tom Bradley International Terminal on the Upper/Departures level at the counters located in Aisle C, along the north side of the terminal; 2) Terminal 2 Lower/Arrivals Level near the information booth; 3) Terminal 6 Lower/Arrivals Level baggage claim area. Antigen tests are carried out inside Terminal 6 on the baggage claim/lower level at information booth at $80. Appointments are recommended and can be booked on Clarity Lab Solutions' website. For more information, visit LAX's website.

  • Face Coverings: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with hospital-grade cleaning products.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport, including the air in the terminals.

  • Advanced Air Filtration: LAX utilizes ionization and UV light to sterilize air circulating inside its facilities.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing TSA checkpoints.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit LAX's website for the latest information.

Madrid, Spain - Barajas Airport (MAD)

Highlights of measures being taken by the Adolfo Suárez Madrid-Barajas Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • Face Masks: Everyone is required to wear a face mask while at MAD. The mask must fully cover your nose and mouth. Masks with values are prohibited.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Installing commercial-grade shields at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit MAD's website for the latest information.

Melbourne, Australia - Tullamarine Intl Airport (MEL)

Highlights of measures being taken by Melbourne International Airport:

  • Face Masks: Everyone is required to wear a face mask while at MEL. The mask must fully cover your nose and mouth.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit MEL's website for the latest information.

Miami, FL - Miami Intl Airport (MIA)

Highlights of measures being taken by Miami International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • Face Coverings: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of hospital-grade cleaning agents.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit MIA's website for the latest information.

Moscow, Russia - Domodedovo Intl Airport (DME)

Highlights of measures being taken by Domodedovo International Airport:

  • Health Screenings: Non-contact body temperature scans will be performed at the entry of the terminal. All airport staff undergo a medical examination before the start of each shift.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at DME .

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with special disinfectants as recommended by Rospotrebnadzor, which is the Russian government agency that oversees health and wellness.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit DME's website for the latest information.

New York City, NY - John F Kennedy Intl Airport (JFK)

Highlights of measures being taken by John F. Kennedy International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • COVID-19 Testing Available At Airport: Several forms of COVID tests are available in Terminal 1, Departures Level - Row H Area, including a PCR test from Adams Health Services that typically provides results in 2 to 3 hours. Testing from Xpres Check is also available in Terminal 4, Level 1 (near Central Diner). Free, walk-in COVID testing services are available outside Terminal 5 (T5 - JetBlue), as well. Visit JFK's website for more information.

  • Face Coverings:  Everyone is required to wear a face covering while at JFK. The only excerptions are children under 2 and those who are medically unable to tolerate a mask (proof is not required).

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths, TSA security checkpoints, and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of EPA-approved and CDC-endorsed cleaning agents.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit JFK's website for the latest information.

Novosibirsk, Russia - Tolmachevo Airport (OVB)

Highlights of measures being taken by Tolmachevo Airport:

  • Health Screenings: Non-contact body temperature scans will be performed at the entry of the terminal. All airport staff undergo a medical examination before the start of each shift.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at OVB.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with special disinfectants as recommended by Rospotrebnadzor, which is the Russian government agency that oversees health and wellness.

  • UV Technology: Utilising UV-light cleaning technology throughout the airport, including the air in the terminals.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit OVB's website for the latest information.

Nadi, Fiji - Nadi Intl Airport (NAN)

Highlights of measures being taken by Nadi International Airport:

  • Face Masks: Everyone is required to wear a face mask while at NAN. The only exceptions are children under 6.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit NAN's website for the latest information.

Philadelphia, PA - Philadelphia Intl Airport (PHL)

Highlights of measures being taken by Philadelphia International Airport:

  • GBAC STAR Accredited: PHL holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

  • COVID-19 Testing Available At Airport: Several types of COVID-19 testing is available at PHL via Jefferson Health and Rapid Reliable Testing, including an antigen test, a Polymerase Chain Reaction (PCR) Test, and a Rapid PCR test planned in the future. The testing site is located in the pre-security area of Terminal E, just to the left of the Terminal E security checkpoint. Testing is available everyday from 7:30 a.m. to 6:00 p.m. Appointments are not available or required. You may pre-register, though, at Rapid Reliable Testing's website. For more information, visit PHL's website.

  • Face Coverings:  Everyone is required to wear a face covering while at PHL. The face covering must fully cover your nose and mouth.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of Envirox Critical Care, a highly potent disinfectant known for its low toxicity and 24-hour residual bacterial killing abilities.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing TSA checkpoints.

  • Smart Restrooms: Installing auto soap dispensers, auto faucets and single-touch paper towel dispensers throughout the airport for a touchless experience.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit PHL's website for the latest information.

Phoenix, AZ - Phoenix Sky Harbor Intl Airport (PHX)

Highlights of measures being taken by Phoenix Sky Harbor International Airport:

  • GBAC STAR Accredited: PHX holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

  • COVID-19 Testing Available At Airport: Several types of COVID-19 testing is available at PHX via XpresCheck, including a Polymerase Chain Reaction (PCR) Test, a Blood Antibody Test, and the Rapid Abbott ID NOW COVID-19 test with results while you wait. The testing site is located pre-security on Level 3 of Terminal 4 within the Drugs & More store. To schedule an appointment, visit Xprescheck.com. For more information, visit PHX's website.

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: A thorough 24-hour cleaning schedule of airport in effect, including vigilant sanitation of high-touch areas.

  • UV Technology: Introduced UV-light cleaning technology throughout the airport, including UV-C LED light sterilizers on the handrails of pre-security escalators in Terminals 3 and 4.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit PHX's website for the latest information.

Portland, OR - Portland Intl Airport (PDX)

Highlights of measures being taken by Portland International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • COVID-19 Testing Available At Airport: The Port of Portland has partnered with Carbon Health to offer COVID-19 testing at PDX for all travellers in need of a COVID-19 travel clearance for travel to the states of Hawaii and Alaska only. The testing site is located in tents on the upper terminal roadway (departures level). Customers need to park in the airport parking garage to access the testing services. By appointment only. To schedule an appointment, visit Carbon Health's website. For more information, visit PDX's website.

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021Last updated on 4 Mar. 2021Visit PDX's website for the latest information.

San Francisco, CA - San Francisco Intl Airport (SFO)

Highlights of measures being taken by San Francisco International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • COVID-19 Testing Available At Airport: There are two COVID-19 test providers located at SFO: 1) Dignity Health-GoHealth Urgent Care offers the Abbott ID Now Rapid Nucleic Acid Amplification Test (NAAT) for $261 with results in approximately 15 minutes. It is recommended you make an appointment on Dignity Health-GoHealth Urgent Care's website, but walk-ins may be accepted on a first-come, first-served basis. The testing site is located in the International Terminal, Level 3, at the Aisle 6 ticket counter in the Edwin M. Lee International Departures Hall. 2) XpresCheck offers the Polymerase Chain Reaction (PCR) Test with results within three days for $75 plus external lab fees, as well as the Rapid Molecular Test with results in approximately 15 minutes for $200. It is recommended you make an appointment on XpresCheck's website, but walk-ins may be accepted on a first-come, first-served basis. For more information, visit SFO's website.

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021Last updated on 16 Apr. 2021Visit SFO's website for the latest information.

Seattle, WA - Seattle-Tacoma Intl Airport (SEA)

Highlights of measures being taken by Seattle-Tacoma International Airport:

  • GBAC STAR Accredited: SEA holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

  • COVID-19 Testing Available At Airport: Several types of COVID-19 testing is available at SEA via Discovery Health MD, including a Polymerase Chain Reaction (PCR) test with next-day results, a Rapid-RT PCR test with results within 60 minutes, and an antigen test. The tests are carried out inside the Central Auditorium at SEA (Take the left-hand stairway inside Door 21 of Ticketing Level (between Southwest Airlines and American Airlines ticketing counters). Appointments are recommended and can be booked on Discovery Health MD's website. XpresCheck provides a PCR Test and the Rapid Molecular COVID-19 test with results while you wait. The testing site is located pre-security inside the terminal, in the Baggage Claim area near Carousel 9. To schedule an appointment, visit Xprescheck.com. For more information, visit SEA's website.

  • Face Covering: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Smart Restrooms: Installing auto soap dispensers, auto faucets and single-touch paper towel dispensers throughout the airport for a touchless experience.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 12 Apr. 2021Last updated on 12 Apr. 2021Visit SEA's website for the latest information.

Sydney, Australia - Sydney Intl (Kingsford Smith) Airport (SYD)

Highlights of measures being taken by Sydney International Airport:

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit SYD's website for the latest information.

Tokyo, Japan - Tokyo Intl (Haneda) Airport (HND)

Highlights of measures being taken by Haneda Airport:

  • Skytrax Accredited: Holds a 5-Star COVID-19 Airport Rating from Skytrax following an independent analysis of the airport's hygiene and safety measures, assessing more than 400 factors and evaluating its COVID-19 procedures.

  • Face Masks: All passengers are asked to wear a face mask while at the airport. All airport employees are required to wear a mask.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 5 Feb. 2021. Visit HND's website for the latest information.

Tokyo, Japan - Narita Intl Airport (NRT)

Highlights of measures being taken by Narita International Airport:

  • ACI Airport Health Accreditation: Awarded ‘Airport Health Accreditation' from the Airports Council International (ACI) following an assessment of its preventive measures and procedures implemented as per ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization's Council Aviation Restart Task Force recommendations.

  • Temperature Screening: Temperature screening at airport entrances and gates.

  • Face Masks: Face masks are required at NRT for all guests and employees.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • Touchless Entry: The airport plans to introduce contactless boarding processes with facial recognition technology, which will eliminate the need to present boarding passes and passports.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 8 Feb. 2021. Visit NRT's website for the latest information.

Washington, DC - Ronald Reagan Washington National Airport (DCA)

Highlights of measures being taken by Reagan National Airport:

  • COVID-19 Testing Available At Airport: Several types of COVID-19 testing is available at DCA via XpresCheck, including a Polymerase Chain Reaction (PCR) Test, and the Rapid Abbott ID NOW COVID-19 test with results while you wait. The testing site is located near the Terminal B security checkpoint in National Hall. For more information and to schedule an appointment, visit XpresCheck's website.

  • Face Coverings: Everyone must wear a face covering at the airport. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the TSA exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 2 Apr. 2021. Visit DCA's website for the latest information.

Disclaimer

Disclaimer: This information is made accessible for your convenience and should not be relied upon for the planning of your trip or any decisions in relation to travel. The information is compiled, monitored and provided independently by the respective source(s) identified for each information item. oneworld does not guarantee the accuracy or reliability of this information – for more information, please refer to the respective source. The dynamic nature of local responses to COVID-19 increases the risk of information being outdated or inaccurate. It is your responsibility to independently inform yourself of any actual restrictions or requirements that may apply at your origin, destination or transit locations when you travel. In the event of a conflict between the information displayed here and the requirements of any authority, airport or airline, the latter shall govern. oneworld shall have no liability or responsibility for any omissions, errors or inaccuracies in this information or the information provided by the respective source(s). This information is made available to you on the basis that you have accepted these terms. See an error? Report an inaccuracy.

Decorative image of paper planes.

Travel Tips

Do not travel if you are unwell.

Check in online or using the airline mobile app to minimise physical interaction.

All oneworld member airlines recommend customers to wear face masks or face coverings. Some airlines may deny boarding if you do not have a face mask or face covering. Check individual airlines' requirements before you travel.

Try to keep hand baggage to a minimum. Use self-service bag drops where possible.

All oneworld member airlines have enhanced cleaning and sanitisation standards.

All modern aircraft use HEPA filters — the same air circulation technology used by most hospitals — ensuring the highest possible quality of air onboard.

Use hand sanitisers available, remember to wash your hands frequently.

Look for signs and floor markings to encourage social distancing.

Information by Airline

Alaska Airlines

Highlights of measures being taken by Alaska Airlines:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • APEX Health Safety powered by SimpliFlying Diamond Certified: Awarded the Diamond Standard, the highest standard, in the Airline Passenger Experience Association Health Safety powered by SimpliFlying audit, an independent review of its health and safety protocols.

  • Health Agreement: During check in, all customers must confirm they have been free of COVID-19 symptoms for the past 72 hours, have not been in close proximity to someone who has tested positive for COVID-19, and agree to wear a face covering in the airport and on board.

  • Touch-Free Travel: The Alaska mobile app is the single best tool to limit contact while traveling. The Android and iPhone app allows customers to check in for their flight, generate a mobile boarding pass, change seats and prepay for bags. Customers can also stay up to date on their flight status, gate changes and boarding notifications.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. Electrostatic disinfectant sprayers, which emit a safe, high-grade EPA cleaning solution, are used to sanitize all high-touch areas of aircraft. ATP (adenosine triphosphate) testing is conducted throughout the cabin to ensure the cleanliness level is on par with a hospital operating room.

  • Face Mask: All customers age 2 and older must wear a face mask over their nose and mouth in the airport and for the entire flight. Read more about mask enforcement and acceptable mask types.

  • Protective Shields: Commercial-grade shields have been installed at check-in counters, lounges, boarding gates and service desks.

  • Antibacterial Hand Wipes: Customers will receive EO Products brand antibacterial hand wipes on board, which are 99.9% effective at killing all germs.

  • Seat Assignments: Gate agents may reassign seats to create more space between guests or to seat families together.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Change fees have been permanently eliminated, though fare differences may apply. To learn about travel waivers and travel credits, visit Alaska Airlines’ website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit Alaska Airlines' website for the latest information.

American Airlines

Highlights of measures being taken by American Airlines:

  • GBAC STAR Accredited: Received GBAC STAR™ Accreditation from the Global Biorisk Advisory Council following a thorough review of its proper procedures to respond to biological threats like COVID-19. Learn more on American's website.

  • Symptom Checklist: During check-in process, all customers must confirm they have been free of COVID-19 symptoms for the past 14 days.

  • Face Covering: Everyone must wear a face covering while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The only exceptions are children under 2, or those with a disability that are unable to wear a face covering and meet the exemption requirements. The face covering must cover the nose and mouth. Face shields can be worn with a face covering, but not in place of one. Balaclavas, bandanas, gaiters, scarves, ski masks, and face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Enhanced Cleaning: "Clean Commitment" with more thorough cleaning of aircraft and common areas in airport, more often. Working with Vanderbilt University Medical Center for guidance on cleaning procedures and health matters overall.

  • Electrostatic Spraying: Planes are treated with SurfaceWise®2, a U.S. Environmental Protection Agency-approved coating that kills 99.9% of viruses, including coronaviruses, on surfaces.

  • Hand Sanitiser: Installing PURELL® Advanced hand sanitising dispensers throughout its hub airports and airport lounges.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Touchless Boarding: Scan your mobile or printed boarding pass to limit physical interactions while boarding aircraft.

  • Seat Assignments: When time and flights permit, gate agents may reassign seats to create more space.

  • Food and Drink: Limited food and drink service in the Main Cabin based on flight length and destination.

  • Flexible Travel: No change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying for tickets issued on or after 31 August 2020. Terms and conditions do apply. Visit American's website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit American Airlines' website for the latest information.

British Airways

Highlights of measures being taken by British Airways:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • Skytrax 4-Star COVID-19 Airline Safety Rating: Certified with the COVID-19 Airline Safety Rating from Skytrax, an international air transport rating agency. The audit analysis incorporates relevant areas from the IATA Health Safety Standards Checklist, ICAO CART Take-off guidance and WHO recommendations.

  • Self-Service Check In and Boarding: If you cannot check in online, use the self-service kiosk and check in any baggage at British Airways' Bag Drop area. Self-scan your boarding pass where possible but an attendant will be on hand to check your passport details.

  • Enhanced Cleaning: Every key surface is disinfected after every flight and aircraft are cleaned from nose to tail every day. From your seat to your screen, seat buckle and tray tables, key surfaces are sanitised before every flight. The use of Dettol products, which are proven to kill 99.9% of bacteria and coronavirus (SARS-COV-2), is supported by the London School of Hygiene and Tropical Medicine.

  • Face Masks and Personal Protection Packs: All customers on board must wear a face mask at all times. British Airways' also offers customers on board a complimentary personal protection pack containing an antibacterial wipe and hand sanitiser gel.

  • Onboard: Try to minimise movement around the cabin as much as you can. In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters, which remove microscopic bacteria and virus clusters with over 99.9% efficiency — equivalent to hospital operating theatre standards.

  • Flexible Travel: All existing bookings made from 3 March 2020 due to travel by 30 April 2022 now benefit from flexible changes. All vouchers are valid until 30 April 2023. Terms and conditions do apply. Visit British Airways' website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Mar. 2021. Visit British Airways' website for the latest information.

Cathay Pacific

Highlights of measures being taken by Cathay Pacific:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • Free COVID-19 Insurance: Customers who fly with Cathay Pacific from 7 December 2020 to 31 May 2021 will be covered for medical expenses related to a COVID-19 diagnosis incurred whilst overseas, though terms and conditions apply. Cathay's free COVID-19 insurance is automatically applied to the customer's itinerary. Visit Cathay Pacific's website for details.

  • Enhanced Cleaning: All surfaces – from in-flight screens to air conditioning controls – are thoroughly sanitised between every flight. The Hong Kong airport has also ramped up sanitisation, including the deployment of cleaning robots.

  • Face Covering: Customers aged 2 and over are required to wear face coverings at every stage of their journey. The face covering must cover your nose and mouth. Masks, gloves and goggles are provided for all crew members.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters.

  • Touchless Boarding: Automatic and biometric gates are available at selected airports to minimise contact during boarding. Customers can also use online check-in and self-service facilities.

  • Seat Assignments: Seats are blocked off wherever possible to create more space.

  • Food and Drink: Meals have been modified to reduce contact with crew. Drinks will still be available throughout the flight.

  • Flexible Travel: Unlimited re-booking and ticket changes for existing and new bookings. Terms and conditions apply. Visit Cathay Pacific's website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 16 Apr. 2021. Visit Cathay Pacific’s website for the latest information.

Finnair

Highlights of measures being taken by Finnair:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • COVID-19 Insurance: Finnair is offering complimentary COVID-19 insurance coverage for customers departing from Finland with an international destination. An enrolled customer who falls ill with coronavirus at their destination can make an insurance claim for coronavirus-related medical and quarantine expenses, though terms and conditions apply. Visit Finnair's website for details.

  • Negative COVID-19 Test Certificate: Finnair requires a certificate of a negative coronavirus test or a doctor’s certificate stating that you have had the coronavirus, within the past 6 months, but you are now symptomless and fit to travel. The requirement will apply to all travellers, including citizens of Finland, on international Finnair flights to Finland. Visit Finnair's website for more information.

  • Enhanced Cleaning: Comprehensive cleaning of aircraft at every 'turn', that is, when the aircraft is on the ground. Finnair worked with the Finnish Institute for Health and Welfare to ensure its cleaning and disinfecting process is comprehensive.

  • Face Mask: Everyone must wear a face mask while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The face mask must cover the nose and mouth. 

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, lounges, boarding gates and service desks at Helsinki airport.

  • Seat Assignments: Customers will be seated far away from each other whenever possible to create more space.

  • Personal Protection Pack: Upon boarding, all customers receive a hand sanitising gel made by the Kyrö Distillery in Finland.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew. Visit Finnair's website for more information.

  • Flexible Travel: Visit Finnair's website to change your travel dates and make ticket changes. Customers may also request a refund for a eligible fully or partially unused flight tickets via Finnair's website.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 22 Mar. 2021. Visit Finnair’s website for the latest information.

Iberia

Highlights of measures being taken by Iberia:

  • Skytrax 4-Star COVID-19 Safety Rating: Certified as a 4-Star COVID-19 Airline by Skytrax for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of coronavirus.

  • Symptom Checklist: During check-in process, all customers must confirm they have been free of COVID-19 symptoms for the past 14 days.

  • Check In: Wherever possible, check in from home and carry your boarding pass on your phone to minimise contact.

  • Hand Luggage: To minimise contact and speed-up the boarding process, please only bring a small bag or briefcase onto the aircraft. Hand luggage can be checked free of charge.

  • Airport Arrival: The time to get to the boarding gate may be increased due to controls that are being carried out in certain terminals, so Iberia suggests arriving at the airport well in advance.

  • Enhanced Cleaning: Iberia has reinforced the intensity and frequency of cleaning, not only inside the aircraft, but also with the tools, equipment, vehicles and facilities used. It also uses the recommended anti-COVID-19 products as a special treatment for surfaces throughout the aircraft.

  • HEPA Filters: Cabin air is renewed every 2 or 3 minutes and passes through high efficiency HEPA filters that eliminate viruses and bacteria with a 99.99% effective rate. This means that the cabin air is basically as pure as the air required in the surgical area of a hospital.

  • Face Mask: Everyone must wear a face mask while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The face mask must cover the nose and mouth. Face masks with exhaust values of vents are not allowed. Iberia crew wear personal protective equipment. Children age six and under are exempt.

  • Protective Shields: Installing commercial-grade protective shields at check-in counters, lounges, boarding gates and service desks.

  • Boarding Process: To make the boarding process faster, safer and more convenient, Iberia boards by row from the rear of the plane to the front.

  • Disinfecting Wipes: Hand sanitiser wipes are provided upon boarding on all flights and before each meal service on journeys over four and a half hours. Individual disposable bags will be available for customers to deposit or dispose used face masks.

  • Food and Drink: As part of Iberia’s COVID-19 health and safety protocols, food and drink service onboard has been adapted by temporally removing or amending some products to minimize interactions between customers and crew.

  • Newspapers and Magazines: As an alternative to paper newspapers and magazines, Iberia’s digital press service is free of charge with access to download more than 7,000 publications.

  • Flexible Travel: Modify the date of your flights at no cost or obtain a refund through a voucher for reasons related to COVID-19, though additional terms and conditions apply. Visit Iberia's website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 16 Apr. 2021. Visit Iberia’s website for the latest information.

Japan Airlines

Highlights of measures being taken by Japan Airlines:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • APEX Health Safety powered by SimpliFlying Diamond Certified: Awarded the Diamond Standard, the highest standard, in the Airline Passenger Experience Association Health Safety powered by SimpliFlying audit, an independent review of its health and safety protocols.

  • Skytrax 5-Star COVID-19 Airline Safety Rating: Certified with the COVID-19 Airline Safety Rating from Skytrax, an international air transport rating agency. The audit analysis incorporates relevant areas from the IATA Health Safety Standards ChecklistICAO CART Take-off guidance and WHO recommendations.

  • COVID-19 Coverage: JAL is offering complimentary COVID-19 coverage for customers on international flights operated by them. An enrolled customer who falls ill with novel coronavirus during their travels can have their costs covered for coronavirus-related medical and quarantine expenses, though terms and conditions apply. Visit JAL's website for details.

  • Temperature Screenings: Thermal cameras will screen temperatures of all customers at security area entrances at some airports.

  • Face Mask: All customers at airport and on board must wear a face mask. If wearing a mask is difficult, face coverings such as a handkerchief, bandana, scarf, face shield or mouth shield are also acceptable. All airline staff wear a face mask. Infants and others who have a valid reason not to or are unable to wear them for medical reasons are exempt.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. The cabin is thoroughly disinfected during its overnight stays in Japan.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Hand Sanitising Stations: Set up throughout departure terminals in Japan. You can find the nearest hand sanitising station within Haneda and Narita Airports on the JAL app, which is available for download at the Apple App Store and Google Play.

  • Boarding Process: Customers will scan own mobile or printed boarding pass to limit interpersonal contact while boarding aircraft. Boarding will commence in segments to ensure social distancing between customers.

  • Antibacterial Hand Wipes: Antibacterial hand wipes are available on all JAL flights.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Some fares are eligible for free cancellation, or reservations may be changed free of charge, though terms and conditions apply. Visit JAL's website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 23 Mar. 2021. Visit Japan Airlines' website for the latest information.

Malaysia Airlines

Malaysia Airlines have put in place various enhanced protective measures with their customers and employees’ best interest in mind for a safer flying experience:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • Temperature Screenings: Digital temperature screenings conducted at the Golden Lounge and boarding lounge for all customers prior to flight at some airports.

  • Enhanced Cleaning and Sanitisation: "Fly Confidently" as Malaysia Airlines works closely with the Malaysian Ministry of Health to follow its guidelines on COVID-19 health precautions, including the cleaning of aircraft and common areas in airport. A special aircraft-manufacturer approved chemical disinfectant is used to clean and disinfect all hard surfaces of aircraft. Lavatories are also cleaned periodically during flight.

  • Hygiene Protocols: All customers and airline employees must wear a face mask at the airport and on board. Golden Lounge staff are also equipped with surgical gloves when handling food and beverage. Cabin crew are equipped with safety goggles and surgical gloves.

  • Hygiene Kit: Upon boarding, customers will receive a Hygiene Kit, which contains a face mask, hand sanitiser and sanitising wipe.

  • Food and Beverages: Customers can order fresh or pre-packed meals at the Golden Lounge by scanning a QR code with table delivery or self-collection. In-flight meals have been modified for passengers’ well-being.

  • Golden Lounge Amenities: Shower facilities continue to be available, with bath towels and amenities hygienically packed. Complimentary Wi-Fi service enables passengers to browse through digital reading materials.

  • Flexible Travel: Malaysia Airlines’ offer of extended flexibility allows you to re-book your travel by 31 December 2021, though terms and conditions do apply. Visit Malaysia Airlines' website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 16 Apr. 2021. Visit Malaysia Airlines' website for the latest information.

Qantas

Highlights of measures being taken by Qantas:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • Contactless Check-In and Boarding: Contactless check-in (via online or the Qantas app) and self-serve bag drop is strongly encouraged, it’s also requested that passengers self-scan mobile or printed boarding passes to limit physical interactions while boarding aircraft.

  • Enhanced Cleaning: Regular disinfection of security screening points and enhanced cleaning of aircraft with a disinfectant effective against Coronavirus, with a focus on high contact areas.

  • Face Mask: The Federal Government requirement is that all travellers must wear a mask when flying. Everyone must wear a mask upon entering any Australian airport and while inflight. A 'Fly Well' pack containing a mask and sanitising wipes will be provided to passengers travelling on domestic Australian flights.

  • Hand Sanitising Stations: Installed at departure gates at throughout the terminal.

  • Flexible Travel: "Fly Flexible" with unlimited flight date changes on Qantas operated domestic Australian flight booked between 21 May 2020 and 31 July 2021, for travel between 12 June 2020 and 28 February 2022; Qantas operated trans-Tasman flight booked between 15 October 2020 and 31 July 2021, for travel between 16 October 2020 and 28 February 2022; and Qantas operated international flight booked between 25 February and 31 July 2021, for travel between 1 November 2021 and 28 February 2022. No change fee if travel dates changed before scheduled date of departure. The new travel dates must be within 12 months of the original booking date and the customer must cover any applicable fare increase for the new flights. Visit Qantas' website for more information.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Apr. 2021. For the latest information, visit Qantas' website.

Qatar Airways

Highlights of measures being taken by Qatar Airways:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • APEX Health Safety powered by SimpliFlying Diamond Certified: Awarded the Diamond Standard, the highest standard, in the Airline Passenger Experience Association Health Safety powered by SimpliFlying audit, an independent review of its health and safety protocols.

  • Skytrax 5-Star COVID-19 Safety Rating: Certified as a 5-Star COVID-19 Airline by Skytrax for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of coronavirus.

  • Check In Online: We recommend checking in online to reduce interactions at the airport. Download your boarding pass to your phone through the Qatar Airways app or print your boarding pass at home.

  • Checked Baggage Only: Check the baggage requirements at your destination, as hand luggage may not be accepted. To minimize contact at the airport, print your Q-tag baggage tag at home.

  • Wear a Face Mask: All customers must wear a face covering at all times, from boarding to disembarkation. The only exceptions are children below 6 years of age (including infants) and customers in possession of a Hidden Disabilities Card or a Mask Exemption Card / medical certificate due to a medical condition.

  • Arrive at Least 3 Hours Before Your Flight: There may be delays at the airport due to extra check in procedures. Ensure you have plenty of time to check in safely and make your way to your gate.

  • Social Distancing: Please ensure you maintain a 1.5 metre distance from other passengers at all times, especially during the check-in and boarding process.

  • Boarding Process: We have modified our boarding process to limit contact between passengers and our staff. Please pay attention to boarding requirements at your gate.

  • Avoid Travel If You Are Unwell: If you have experienced symptoms of COVID-19 within the past 14 days, we require you not to travel. We have plenty of options for you to rebook your flight.

  • Personal Protective Equipment: All our cabin crew will now wear personal protective equipment (PPE) suits in addition to masks, protective glasses and gloves.

  • Hand Sanitiser: We recommend that all passengers regularly wash their hands throughout their journey. Hand sanitiser bottles are available in the galley for you to use at any time throughout your flight.

  • Service Equipment: All service equipment is washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.

  • Headsets: All our headsets are sanitised, refurbished and hygienically packed after every flight.

  • On Board Cleaning: All our aircraft are disinfected after every flight with cleaning products recommended by IATA and the World Health Organization.

  • HEPA Air Filtration Systems: Our aircraft feature the most advanced air filtration systems that provide the most effective protection against infection. The industrial-size HEPA filters remove 99.97% of viral and bacterial contaminants from re-circulated air.

  • Bedding and Linen: All our bedding and linen items are washed, dried, and pressed at temperatures up to 100 degrees centigrade after every flight. Economy Class pillow covers are disposed of after every flight.

  • Newspapers and Magazines: Whilst our screens are kept sanitised for your personal use, many of our digital newspapers and magazines are available on our Oryx One application. Download the ORYX One app from the Apple App Store or Google Play.

  • Protective Kits: Protective kits containing a face mask, gloves and hand sanitiser gel will be distributed to all passengers on board.

  • Flexible Travel: On tickets issued up to 30 April 2021, customers can change their travel date and destination within the same booking class, as often as needed, with no fees (Fare difference will apply). Customers also have the option to refund the unutilised value of their ticket to the original form of payment with no penalties or refund fees, though terms and conditions apply. Visit Qatar Airways' website for details.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 16 Apr. 2021. Visit Qatar Airways' website for the latest information.

Royal Air Maroc

Highlights of measures being taken by Royal Air Maroc:

  • COVID-19 Coverage: Royal Air Maroc is offering complimentary COVID-19 coverage. An enrolled customer who falls ill with COVID-19 during their travels can have their costs covered for coronavirus-related medical and quarantine expenses, though terms and conditions apply. Visit Royal Air Maroc's website for details.

  • Temperature Screenings: Non-contact body temperature scans will be performed prior to boarding the aircraft.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. All aircraft are sprayed daily with an approved disinfectant.

  • Face Mask: All customers must wear a face mask at airport and on board. All airline staff wear a face mask.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Seat Assignments: When time and flights permit, gate agents may reassign seats to create more space.

  • Baggage Requirements: Hand Luggage is permitted. It can be taken on board or checked for free, up to a weight limit of 10 kg and dimensions of 55 cm x 35 cm x 25 cm.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: All tickets completely flexible, regardless of the fare paid or the destination chosen, allowing customers to change travel date and destination without restriction or penalty. Visit Royal Air Maroc’s website for more information.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 12 Apr. 2021. Visit Royal Air Maroc's website for the latest information.

Royal Jordanian

Because the safety of our passengers is our top priority, Royal Jordanian made some important changes. At the airport:

  • We recommend our passengers check in online to reduce social interaction at the airport.

  • Passengers are requested to arrive at the airport at least 3 hours prior departure time.

  • Everyone is required to wear a mask.

  • Carry-on baggage is not allowed for safety purposes; however, passengers are allowed to carry small personal belongings onboard (valuable items, electronics, and medication).

  • Everything else will be added to the free check-in allowance.

  • New self-check in machines are being installed and more drop off baggage counters are being added.

  • Passengers must undergo all medical checks, including a mandatory thermal screening at check-in and/or embarkation, as per local authorities.

  • As for the Royal Jordanian Crown Lounge at Queen Alia International Airport, all dining is ala carte while physical distancing is observed with spaced-out seating and other measures.

In flight protective measures:

  • Everyone is required to wear a mask.

  • We are offering limited onboard services to reduce contact.

  • Blankets and pillows will not be available on board so we advise our passengers to dress warm and arrive prepared.

  • Magazines and newspapers will not be available on board. However, our passengers can enjoy our digital in-flight entertainment systems.

  • Our crew has been trained to deal with suspected cases.

  • Enhancing disinfection, sanitation and deep cleaning on board before and after every flight.

  • Lavatories on board will be sanitized more frequently during the flight.

  • It is strictly required that passengers wear face masks during the flight.

  • Offering prepackaged catering for economy class. As for our Crown class, we have designed our catering services in a way to reduce contact with crew.

AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 17 Feb. 2021. Visit Royal Jordanian’s website for the latest information.

S7 Airlines

S7 Airlines launched the S7 Care programme — a set of measures to ensure safety of your travel at each step:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • Enhanced Cleaning: Thorough and frequent cleaning of aircraft and common areas in airport.

  • Hand Sanitiser: Installing hand sanitising dispensers at check-in areas of airport.

  • Face Mask and Gloves: A mask and gloves are a simple necessity that enable us to travel. Be sure to use them at the airport and on board the aircraft.

  • Touchless Boarding: Scan your mobile or printed boarding pass to limit physical interactions while boarding aircraft.

  • Seat Assignments: Automatically allowing for safe distancing on board.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 17 Feb. 2021. Visit S7 Airlines' website for the latest information.

SriLankan Airlines

Highlights of measures being taken by SriLankan Airlines:

  • APEX Health Safety powered by SimpliFlying Platinum Certified: Awarded the Platinum Standard in the Airline Passenger Experience Association Health Safety powered by SimpliFlying audit, an independent review of its health and safety protocols.

  • Face Mask: All customers must always wear face masks on entering the airport and for the duration of your flight. All airline staff are equipped with personal protective equipment at all times.

  • Enhanced Cleaning: More thorough cleaning of aircraft and common areas in airport, more often.

  • Protective Shields: Installed commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Touchless Boarding: Scan your mobile or printed boarding pass to limit physical interactions while boarding aircraft.

  • Seat Assignments: When time and flights permit, gate agents may reassign seats to create more space.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 2 Apr. 2021. Visit SriLankan Airlines' website for the latest information.

Fiji Airways

Highlights of measures being taken by Fiji Airways:

  • AirlineRatings.com COVID-19 Airline Safety Rating: Awarded seven of seven stars for the COVID-19 Airline Safety Rating from AirlineRatings.com, an international air transport rating agency. The audit analysis incorporates relevant areas of health and safety protocols.

  • APEX Health Safety powered by SimpliFlying Diamond Certified: Awarded the Diamond Standard, the highest standard, in the Airline Passenger Experience Association Health Safety powered by SimpliFlying audit, an independent review of its health and safety protocols.

  • Mobile App Required: To assist the Fijian Ministry of Health & Medical Services’ contact tracing efforts, customers will need to download the careFiji app and complete registration on their phone prior to check in. Download the careFiji app from the Apple App Store or Google Play.

  • Health Screening: Customers can expect enhanced health screenings, including temperature checks and health declarations at most airports.

  • Enhanced Cleaning: Daily deep cleaning, which includes fogging and wiping all surfaces across all aircraft, lounge and airport common areas with specifically approved disinfectants that are effective against a broad spectrum of micro-organisms. All checked-in bags will be sanitised for all departures and all arrivals from Nadi International Airport.

  • Face Mask and Personal Protective Equipment (PPEs): All customers must wear a face mask at the airport and on board. All airline staff will wear PPEs.

  • Food and Drink: A simplified food service in both Economy Class and Business Class that will reduce contact with crew. Ala Carte dining will be offered at the Fiji Airways Premier Lounge.

  • Wellness Champions: Fiji Airways will have medically trained personnel, called Customer Wellness Champions on board to look after the medical safety and wellbeing of customers and staff alike.

Information is subject to change. Last checked on 16 Apr. 2021. Last updated on 17 Feb. 2021. Visit Fiji Airways' website for the latest information.

Disclaimer

Disclaimer: This information is made accessible for your convenience and should not be relied upon for the planning of your trip or any decisions in relation to travel. The information is compiled, monitored and provided independently by the respective source(s) identified for each information item. oneworld does not guarantee the accuracy or reliability of this information – for more information, please refer to the respective source. The dynamic nature of local responses to COVID-19 increases the risk of information being outdated or inaccurate. It is your responsibility to independently inform yourself of any actual restrictions or requirements that may apply at your origin, destination or transit locations when you travel. In the event of a conflict between the information displayed here and the requirements of any authority, airport or airline, the latter shall govern. oneworld shall have no liability or responsibility for any omissions, errors or inaccuracies in this information or the information provided by the respective source(s). This information is made available to you on the basis that you have accepted these terms. See an error? Report an inaccuracy.