oneworld Manager,
Global Corporate Sales/Administration

Job Description

Overview & Key Responsibilities

Job Title: oneworld Manager, Global Corporate Sales/Administration
Department: oneworld Commercial
Reports To: oneworld Director, Global Corporate Sales and Events
Location: oneworld Headquarters, Fort Worth, Texas

This position is open to member secondment or direct oMC employment.

Interested candidate can email their resume and cover letter to:
Attn: Chris Quiriconi

About oneworld:

oneworld© is a global airline alliance of 13 of the world’s leading airlines - Alaska Airlines, American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, and SriLankan Airlines - and we will soon welcome Fiji Airways and Oman Air as members.

At oneworld we are not just making travel better, we aspire to Travel Bright, with optimism, positivity, smartness, and intelligence. Our highly skilled and diverse team of professionals lead a variety of alliance activities working in collaboration with all our member carriers, accelerating the use of technology, innovating, and making travel more sustainable. Join us to shape the next chapter of the oneworld alliance.

Job Objective:

This role will sit in our Commercial Team and will help bring to life the oneworld customer proposition for corporations who have the largest travel needs in the world. Building on the strength of the combined network of all oneworld carriers, the Alliance delivers benefits beyond individual member offerings to make it the most seamless and rewarding experience for high value international business travelers. This role supports the Commercial Team’s efforts to gain new corporate customers, retain existing customers and grow the revenue of our member airlines.

Reporting to the Director, Global Corporate Sales and Events, the Manager, Global Corporate Sales/Administration supports the global corporate dealing process by coordinating with member airlines through acquisition, contracting and ongoing account management. This role interfaces directly with key internal and external stakeholders and provides visibility and exposure to our leadership team.

Key Accountabilities:

  • Coordinate with member airlines to assist in acquiring and contracting with new accounts
  • Provide ongoing account and contract management
  • Represent oneworld member airlines and all oneworld products across all sales channels -- Commercial, Digital and Customer Experience -- to ensure oneworld customers can benefit from a multi-airline oneworld relationship
  • Educate and promote oneworld’s key benefits and strengths globally to member airline Sales Teams
  • Manage extensive data analytics to identify new business opportunities for member airlines while delivering cost savings for corporate customers through robust tracking and management
  • Provide quantitative and qualitative value analysis on a regular basis
  • Be the face of oneworld at industry events representing all member airlines
  • Work with oneworld member carriers to acquire high value accounts as per agreed targets using a data and insight driven approach
  • Initiate and follow up on sales actions, obtain sales leads and dynamically seek new business
  • Employ a balanced portfolio management approach between relationship-based and insights-driven prospecting
  • Service existing portfolio or accounts in order to maintain and grow the value
  • Regularly make sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales
  • Actively seek ways to improve the quality of the revenue generated by the portfolio
  • Ensure that appropriate prioritisation allows for focus on the top revenue generating corporate accounts
  • Be a oneworld alliance ambassador within the portfolio to maintain strong relationships ensuring positive strong brand position
  • Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business

Skills, Experience, And Qualifications:

  • University degree required (BA, BS)
  • Prior airline management / Hospitality experience required
  • Strong analytic, data and reporting skills
  • Strong project management skills, with the ability to prioritize and focus on key issues
  • Keen attention to detail with a focus on supporting member airlines on the administration of the contract and account management process
  • Understanding of competition and legal issues specific to alliance sales efforts
  • Highly effective communication skills – both written and oral
  • Ethical and authentic and capable of building trust with customers and member airline commercial teams at all levels
  • Experience in managing cross-culturally both externally and internally
  • Travel, both domestic and international (could be up to 30% of the role)
  • Some knowledge and application of MICE and specialty segments (marine, energy resources and humanitarian) to assist in revenue generation and adoption within the portfolio
  • Some experience with is preferred to manage new and existing customers and sales activities
  • Some experience with PRISM and Tableau is preferred to track the performance of the contracts

oneworld offers a great work environment, professional development, challenging careers, and competitive compensation. oneworld is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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