Protecting Your Privacy
Who We Are?
oneworld Management Company, Inc. (“oneworld”) is a Delaware corporation with offices at 2 Park Avenue, Suite 1100, New York, NY 10016.
Our Member Airlines and Their Services
oneworld manages as an alliance of airlines and affiliates (“Member Airlines”). For more information, visit www.oneworld.com.
Collecting Personal Information
We collect personal information to: (i) provide the various services offered via this website, including orders/reservations for services to be provided by Member Airlines and others, (ii) better understand your needs, and (iii) aggregate information with our Member Airlines and others for analysis. This information is collected from a variety of sources, including: (i) when you provide us with information, (ii) when your internet browser connects to our website, (iii) oneworld Member Airlines, and (iv) third parties who provide other services to you. By providing your personal information via this website you consent to its collection. The personal information we collect through these various sources may include, but is not limited to: (i) name, birthdate, addresses and information from state issued identifications, including passports, (ii) email addresses, telephone, fax and pager numbers, (iii) credit card and frequent flyer account information, (iv) travel information, including flight selections, travel dates, other information associated with such travel and obtained via this website, including for accommodations, vehicle rentals, food and other selections, (v) nationality and country of residence, (vi) use of self-service devices, flight status notifications and online check-in, (vii) information provided via survey, focus group or other market research activity, and (viii) information provided to travel agents and/or customer service representatives.
Personal information collected will be retained until services obtained via this website are completed, which for those with a continuing relationship, e.g., an account or membership, will be until that account is closed or membership is ended, plus the period of time for which they must be retained to comply with applicable law and/or are subject to audit.
Residents of the European Union have certain rights under EU law to request access to “Personal Data” we collect and/or process, as well as to request modification, deletion or limitations on use or transfer of such information. If you are an EU resident and would like to make such a request, please contact email@example.com. Proof of identity and/or authority may be required.
A “cookie” is file that a website can send to your browser, which may then be stored on your system. Such cookies are needed to facilitate the provision of certain functions of this website. By using this website, you consent to the receipt of such cookies.
Do Not Track Signals
This website does not respond to do not track signals.
oneworld often displays user content on its various affiliated websites, social media channels and in other promotional materials. oneworld may use your user content in this way.
Grant of Rights to User Content. You hereby grant to oneworld and oneworld member airlines, affiliates, and subsidiaries, and their respective successors and assigns a worldwide, perpetual, royalty-free, non-exclusive, irrevocable, transferable, sublicensable license to use your User Content in whole or in part, in any manner to be determined in the oneworld Alliance sole discretion, including without limitation on webpages, social media platforms, in promotional emails and advertisements and for any other commercial and promotional purposes and in all media and formats whether now or later known or developed, without further notice, consideration, permission, credit or compensation. You agree that the oneworld Alliance may use, publish, display, reproduce, create derivative works from, exploit, combine with other materials, modify, alter, edit and/or touch-up your User Content in any manner in their sole discretion with no obligation to you whatsoever. You further agree that you have no approval rights over the use of your User Content and that you waive any and all so-called moral rights you may have in your User Content. You also grant the oneworld Alliance the right to use your real name, username, likeness, image, caption, location, photograph, voice, and or other identifying information in connection with any use of your User Content.
Representations and Warranties. You agree and represent and warrant that:
a. You are at least age eighteen (18) years of age or are legally considered an adult in the State or Country where you reside;
c. You are solely responsible for your User Content and it is your own original creation and you own all rights in and to your User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to User;
d. You confirm and represent that use by the oneworld Alliance of your User Content as described herein does not and shall not require any payment to any person or entity and does not require license, authorization, approval or consent by any other person or entity;
e. That if the User Content contains an identifiable person, whether you or another party, you represent and warrant that you have obtained prior expressed consent of all persons (or his or her parent or legal guardian, if the person identified or depicted is a minor) to the use of the User Content as outlined herein and shall provide such written consents to the oneworld Alliance upon request;
f. Use by the oneworld Alliance of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity, moral, proprietary or other rights of any third party, or any law, rule, or regulation;
g. User Content does not contain anything libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful;
h. Your upload or post of the User Content does not violate any applicable laws or the terms or requirements of the Social Media platform(s) where you uploaded or posted the User Content; and
Release and Indemnity. You hereby agree to release, discharge, hold harmless, and indemnify the oneworld Alliance, and anyone acting on their behalf, from any and all claims, suits, actions, demands, liabilities and damages of any kind whatsoever arising out of or in connection with (i) any breach or alleged breach of any warranties, representations, or agreements hereunder; and/or (ii) the use by the oneworld Alliance of your User Content.
Use of Information. The User Content that you submit is deemed non- confidential and the oneworld Alliance has no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the oneworld Alliance’s Privacy Notices herein.
Who Do We Share Your Personal Information With?
To respond to inquiries that you may send via this website, for example, with regard to availability of services, we may share your information with third-party processors that provide such information. To provide you with services that are provided by third parties, including our Member Airlines, we may share your personal information with such third parties and/or thirty-party processors that receive such data on their behalf, for example, that accept and make applicable airline reservations and/or process payments. Such parties are based in the various countries in which our Member Airlines, such third-party service providers and/or their third-party processors are based, including, without limitation, Argentina, Australia, Brazil, Chile, China, Colombia, Ecuador, Finland, Germany, Japan, Jordan, Malaysia, Morocco, Peru, Qatar, Russia, Spain, Sri Lanka, the United Kingdom, and the United States. Such parties may share your personal information in furtherance of the provision of those services. Each such party receiving such personal information may also use such personal information as specified in their own privacy policies (if any). In those cases, in which you identify yourself as part of a group or as an employee of an employer in connection with ordering services via this site, for example, by those making reservations or obtaining training via this website, we may share information regarding such use with such group and/or employer.
Charges and Credit Card Information
When you order services via this website, we may collect and process credit card information from you that will be shared as provided above. To pay for certain services ordered, please follow instructions provided. Credit card information will be handled and used in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Marketing Communication and Promotions
oneworld and third parties acting on our behalf may contact you via e-mail with marketing communication and promotional offers unless you have opted out of receiving such communications, which may be done via links appearing in each such electronic communication.
oneworld makes no representation and gives no warranty (either express or implied) as to this website’s completeness or accuracy of the information that it contains or that is provided via this website. All implied terms including, but not limited to merchantability, fitness for a particular purpose or non-infringement are hereby disclaimed. oneworld does not warrant that this site will operate without interruptions, be timely, secure or error-free. oneworld does not warrant that the site or its contents are free from viruses or problems and oneworld is not responsible for any harm caused by use of this website. oneworld’s absolute limit of liability in all cases and for any claim whatsoever based on or related to this site, will be, in the aggregate, one US dollar. oneworld will not be liable for any special, indirect or consequential loss you may suffer, even if informed of the possibility of such damages. oneworld will not be liable for any loss of profits, loss of business, loss of data, loss of contracts, loss of savings, loss of use or any other economic loss.
Trademark and Copyright
Trademarks, brands and copyright material contained on this website belong to oneworld Alliance, LLC or the applicable Member Airline or third party. No such materials may be reproduced without the prior written consent of the applicable owners, except for personal use in a non-public fashion. No information provided via this website may be republished in any fashion in any public forum. Automated access to this website, for example, via a “screen scraper,” “bot,” etc. is prohibit.
Choice of Law and Venue
If you have any questions, concerns or complaints about the way in which your personal information is collected or used by oneworld or desire, for a legitimate purpose, to access, review or correct such information, please contact the oneworld Privacy Officer at firstname.lastname@example.org. To ensure that privacy is maintained, communications regarding personal information previously provided may only be done via the e-mail address provided when such information was originally provided, and proof of identity may be required.
Updated: January 2020