Terms of Use and Privacy Policy

By using this website, you agree to the Terms of Use and Privacy Policy.

Protecting Your Privacy

At oneworld® we care a great deal about your privacy.

The Terms of Use and Privacy Policy includes information on the personal information we collect, how we use it, when it is shared with others and how we safeguard its confidentiality and security.

Who We Are

oneworld Management Company, Inc. is a Delaware corporation.

Our Member Carriers and Their Services

oneworld is associated with a network of airlines, including those commonly known as American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines, LTD. and their affiliates ("Member Carriers").

Business with any of those carriers or any others, including any ordered via this website, will be governed exclusively under their respective contracts of carriage (which may be published under varying titles) or other terms specified by such other third party regardless of any conflict with the Terms of Use and Privacy Policy. None shall be jointly or severally liable for any other or be deemed to have consented to the application of any law or jurisdiction of any court because their services were contracted via this website. oneworld shall not be liable, regardless of the theory on such a claim may be based, for the performance or failure to perform, of any of the foregoing. oneworld Member Carriers and others whose services may be offered via this website together or individually will not be liable for any direct or indirect loss arising from the use of information, materials and services offered via this website or links from this website.

Collecting Personal Information

Residents of the European Union have certain rights under EU law to request access to “Personal Data” we collect and/or process, as well as to request modification, deletion or limitations on use or transfer of such information. If you are an EU resident and would like to make such a request, contact privacyofficer@oneworld.com.

oneworld collects personal information to: (i) provide the various services offered via this website, including orders/reservations for services to be provided by our Member Carriers and others, (ii) better understand your needs, and (iii) aggregate information with its Member Carriers and others for analysis. This information is collected from a variety of sources, including: (i) when you provide us with information, (ii) when your internet browser connects to our website, (iii) oneworld Member Carriers, and (iv) third parties who provide other services to you. By providing your personal information via this website you consent to its collection. The personal information we collect through these various sources may include, but is not limited to: (i) name, addresses and telephone numbers, (ii) email addresses, telephone, fax and pager numbers, (iii) frequent flyer account information, (iv) travel information, (v) nationality and country of residence, (vi) use of self-service devices, flight status notifications and online check-in, (vii) information provided via survey, focus group or other market research activity, and (viii) information provided to travel agents and/or customer service representatives.


“Cookies” refers to certain technology that may generally be used to provide tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then be stored on your system. A “cookie” marks and identifies visitors on an Internet site to allow customers to enter customized information and have it available on subsequent visits. oneworld pages may use cookies so that oneworld can provide a customer with access to information when a customer returns to oneworld web site.

Although there has been debate over the privacy implications of cookies, it is important for oneworld customers to know that cookies do not read your hard drive, nor can cookies be used to reveal new information about you that you have not elected to reveal. oneworld may also use cookies to log your activity on the site. Everything oneworld learns from these logs will be used to enrich our users’ experiences on our site. It will help oneworld understand what you like and don’t like, so oneworld can focus its energies more effectively and provide you with better data. For further information, see: www.oneworld.com/cookies.

Aggregate Information

When you visit this website, we may use cookies, tags and associated technologies to collect non-personal information such as your browser type, your operating system, the name of your internet service provider and the web pages you have visited. This aggregate information does not identify you personally. Information that does not identify you personally, including from which personally identifiable information has been removed, is not subject to the limitations on disclosure in the Legal & Privacy Policy.


This website contains links to other sites. Please note that oneworld's Terms of Use and Privacy Policy applies only to information collected by oneworld via this website. oneworld is not responsible for the content or privacy practices of external sites.

Who Do We Share Your Personal Information With?

To respond to inquiries that you may send via this website, e.g., with regard to availability of services, we may share your information with third party processors that provide such information. To provide you with services that are provided by third parties, including our Member Carriers, we may share your personal information with such third parties and/or thirty party processors that receive such data on their behalf, e.g., that accept and make applicable airline reservations. Such parties are based in the various countries in which our Member Carriers, such third-party service providers and/or their third-party processors are based, including, without limitation, Argentina, Australia, Brazil, Chile, China, Colombia, Ecuador, Finland, Germany, Japan, Jordan, Malaysia, Peru, Qatar, Russia, Spain, Sri Lanka, United Kingdom, and United States. Such parties may share your personal information in furtherance of the provision of those services. Each such party receiving such personal information may also use such personal information as specified in their own privacy policies (if any). In those cases, in which you identify yourself as part of a group or as an employee of an employer in connection with ordering services via this site, e.g., by those making reservations or obtaining training via this website, we may share information regarding such use with such group and/or employer.

Charges and Credit Card Information

When you order services via this website, we may collect and process credit card information from you that will be shared as provided above. To pay for certain services ordered, please follow instructions provided.

Marketing communication and promotions

oneworld and third parties acting on our behalf may contact you via e-mail with marketing communication and promotional offers unless you have opted out of receiving such communications, which may be done via links appearing in each such electronic communication.


oneworld makes no representation and gives no warranty (either express or implied) as to this website's completeness or accuracy of the information that it contains or that is provided via this website. All implied terms including, but not limited to merchantability, fitness for a particular purpose or non-infringement are hereby disclaimed. oneworld does not warrant that this site will operate without interruptions, be timely, secure or error-free. oneworld does not warrant that the site or its contents are free from viruses or problems and oneworld is not responsible for any harm caused by use of this website. oneworld's absolute limit of liability in all cases and for any claim whatsoever based on or related to this site, will be, in the aggregate, one U.S. dollar. oneworld will not be liable for any special, indirect or consequential loss you may suffer, even if informed of the possibility of such damages. oneworld will not be liable for any loss of profits, loss of business, loss of data, loss of contracts, loss of savings, loss of use or any other economic loss.

Trademark and Copyright

Trademarks, brands and copyright material contained on this website belong to oneworld Alliance, LLC or the applicable Member Carrier or third party. No such materials may be reproduced without the prior written consent of the applicable owners, except for personal use in a non-public fashion. No information provided via this website may be republished in any fashion in any public forum. Automated access to this website, e.g., via a "screen scraper," "bot," etc. is prohibited.


If, for any reason, any portion of the Terms of Use and Privacy Policy will be determined by a competent authority, i.e., court or arbitrator, to be void or unenforceable, then (a) that portion will be of no effect, (b) the balance will remain in full force and effect, and (c) these Terms and Conditions will be interpreted and performed as though the stricken portion were replaced with a valid and enforceable provision that comes as close as possible to expressing the intention of the stricken provision.

Choice of Law and Venue

The Terms of Use and Privacy Policy will be governed and construed under the laws of the United States and the State of New York without regard to otherwise applicable conflict of laws statutes and rules and subject to the exclusive jurisdiction of the courts of the federal courts of Southern District of New York without regard to claims of that being an inconvenient forum. You waive all right to trial by jury in any action, proceeding or counterclaim arising out of or in connection with the Terms of Use and Privacy Policy. Any judgment obtained from the foregoing court will be enforceable in any court of competent jurisdiction. You agree to reimburse oneworld for any costs incurred by oneworld in defending any matter brought in a court other than that allowed hereunder or for any claim in excess of that permitted hereunder. Any court will be permitted to grant the foregoing relief.


If you have any questions, concerns or complaints about the way in which your personal information is collected or used by oneworld or desire, for a legitimate purpose, to access, review or correct such information, please contact the oneworld Privacy Officer at privacyofficer@oneworld.com. To ensure that privacy is maintained, communications regarding personal information previously provided may only be done via the e-mail address provided when such information was originally provided.


oneworld reserves the right to modify the Terms of Use and Privacy Policy, including retroactively, at any time without prior notice.

Updated May 25, 2018