Protecting Your Privacy
At oneworld® we care a great deal about your privacy.
Who We Are
oneworld Management Company, Inc. is a Delaware corporation.
Our Member Carriers and Their Services
oneworld is associated with a network of airlines, including those commonly known as American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines, LTD. and their affiliates ("Member Carriers").
Collecting Personal Information
Residents of the European Union have certain rights under EU law to request access to “Personal Data” we collect and/or process, as well as to request modification, deletion or limitations on use or transfer of such information. If you are an EU resident and would like to make such a request, contact email@example.com.
oneworld collects personal information to: (i) provide the various services offered via this website, including orders/reservations for services to be provided by our Member Carriers and others, (ii) better understand your needs, and (iii) aggregate information with its Member Carriers and others for analysis. This information is collected from a variety of sources, including: (i) when you provide us with information, (ii) when your internet browser connects to our website, (iii) oneworld Member Carriers, and (iv) third parties who provide other services to you. By providing your personal information via this website you consent to its collection. The personal information we collect through these various sources may include, but is not limited to: (i) name, addresses and telephone numbers, (ii) email addresses, telephone, fax and pager numbers, (iii) frequent flyer account information, (iv) travel information, (v) nationality and country of residence, (vi) use of self-service devices, flight status notifications and online check-in, (vii) information provided via survey, focus group or other market research activity, and (viii) information provided to travel agents and/or customer service representatives.
Who Do We Share Your Personal Information With?
To respond to inquiries that you may send via this website, e.g., with regard to availability of services, we may share your information with third party processors that provide such information. To provide you with services that are provided by third parties, including our Member Carriers, we may share your personal information with such third parties and/or thirty party processors that receive such data on their behalf, e.g., that accept and make applicable airline reservations. Such parties are based in the various countries in which our Member Carriers, such third-party service providers and/or their third-party processors are based, including, without limitation, Argentina, Australia, Brazil, Chile, China, Colombia, Ecuador, Finland, Germany, Japan, Jordan, Malaysia, Peru, Qatar, Russia, Spain, Sri Lanka, United Kingdom, and United States. Such parties may share your personal information in furtherance of the provision of those services. Each such party receiving such personal information may also use such personal information as specified in their own privacy policies (if any). In those cases, in which you identify yourself as part of a group or as an employee of an employer in connection with ordering services via this site, e.g., by those making reservations or obtaining training via this website, we may share information regarding such use with such group and/or employer.
Charges and Credit Card Information
When you order services via this website, we may collect and process credit card information from you that will be shared as provided above. To pay for certain services ordered, please follow instructions provided.
Marketing communication and promotions
oneworld and third parties acting on our behalf may contact you via e-mail with marketing communication and promotional offers unless you have opted out of receiving such communications, which may be done via links appearing in each such electronic communication.
oneworld makes no representation and gives no warranty (either express or implied) as to this website's completeness or accuracy of the information that it contains or that is provided via this website. All implied terms including, but not limited to merchantability, fitness for a particular purpose or non-infringement are hereby disclaimed. oneworld does not warrant that this site will operate without interruptions, be timely, secure or error-free. oneworld does not warrant that the site or its contents are free from viruses or problems and oneworld is not responsible for any harm caused by use of this website. oneworld's absolute limit of liability in all cases and for any claim whatsoever based on or related to this site, will be, in the aggregate, one U.S. dollar. oneworld will not be liable for any special, indirect or consequential loss you may suffer, even if informed of the possibility of such damages. oneworld will not be liable for any loss of profits, loss of business, loss of data, loss of contracts, loss of savings, loss of use or any other economic loss.
Trademark and Copyright
Trademarks, brands and copyright material contained on this website belong to oneworld Alliance, LLC or the applicable Member Carrier or third party. No such materials may be reproduced without the prior written consent of the applicable owners, except for personal use in a non-public fashion. No information provided via this website may be republished in any fashion in any public forum. Automated access to this website, e.g., via a "screen scraper," "bot," etc. is prohibited.
Choice of Law and Venue
If you have any questions, concerns or complaints about the way in which your personal information is collected or used by oneworld or desire, for a legitimate purpose, to access, review or correct such information, please contact the oneworld Privacy Officer at firstname.lastname@example.org. To ensure that privacy is maintained, communications regarding personal information previously provided may only be done via the e-mail address provided when such information was originally provided.
Updated May 25, 2018