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Coronavirus (COVID-19) travel updates

The oneworld Alliance is fully committed to your safety, which is why we have compiled coronavirus (COVID-19) travel updates and information about the protective measures our member airlines and airport hubs are taking during this time. That is oneworld together.

Use the Journey Search tool to learn about what to expect on your travels, or look-up information about an individual airline or airport hub below.

Information by Airport

Amman, Jordan - Queen Alia Intl Airport (AMM)

Highlights of measures being taken by Queen Alia International Airport:

  • International Entry: The Hashemite Kingdom of Jordan has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Ministry of Health’s website.

  • Self Check-In: Increased the number of self check-in machines.

  • Temperature Screening: Temperature screening at airport entrances and gates.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at AMM.

  • Hand Sanitiser: Hand disinfection is mandatory at the terminal entrance. Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others. Elevator capacity has been reduced to allow just two passengers at a time.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport in compliance with the Jordan Civil Aviation Regulatory Commission, which adheres to the highest international health and safety standards.

Information is subject to change. Visit AMM's website for the latest information.

Casablanca, Morocco - Mohamed V Airport (CMN)

Highlights of measures being taken by Mohamed V Airport:

  • International Entry: The Kingdom of Morocco has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Kingdom of Morocco’s website.

  • Passenger Health Card: Upon arrival, all passengers must present a duly completed “Passenger Health Card," which can be found on the Kingdom of Morocco's website.

  • COVID Test: For all flights to Morocco, all passengers must present a negative PCR test within 72 hours from the date of taking the test and no longer from the date of the results. Children under the age of 11 are exempt from this requirement. Visit the Kingdom of Morocco's website for more information.

  • Health Screenings: Upon arrival, all passengers must pass a temperature control with thermal imaging cameras.

  • Face Coverings: Face coverings are required at CMN for all guests and employees.

  • Hand Sanitiser: Hand disinfection is mandatory at the terminal entrance. Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit CMN's website for the latest information.

Charlotte, NC - Charlotte Douglas Intl Airport (CLT)

Highlights of measures being taken by Charlotte Douglas International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at CLT are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: All guests and employees at CLT are always required to wear a face covering.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Digital and floor stand signage throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit CLT's website for the latest information.

Chicago, IL - O'Hare Intl Airport (ORD)

Highlights of measures being taken by O'Hare International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at ORD are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: All guests and employees at ORD are always required to wear a face covering.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of virus and bacteria killing disinfectants.

Information is subject to change. Visit ORD's website for the latest information.

Colombo, Sri Lanka - Bandaranaike Intl Airport (CMB)

Highlights of measures being taken by Bandaranaike International Airport:

  • International Entry: Sri Lanka Health Authorities have set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Sri Lanka government website on coronavirus.

  • Health Screenings: Upon arrival, all passengers must pass a temperature control with thermal imaging cameras.

  • Face Masks: Face masks are required at CMB for all guests and employees.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Enhanced Cleaning: Periodic preventative cleaning and disinfection of airport and public areas are carried out in accordance with WHO and Public Health Authority guidelines.

Information is subject to change. Visit CMB's website for the latest information.

Dallas, TX - Dallas/Fort Worth Intl Airport (DFW)

Highlights of measures being taken by DFW International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at DFW are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: Face coverings are required at DFW for all guests and employees. The following types of face coverings are acceptable: surgical masks and N95 respirators, as well as homemade face coverings (scarf, bandanna or handkerchief). The face covering must cover the nose and mouth.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, TSA check-points, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Smart Restrooms: Installing auto soap dispensers, auto faucets and single-touch paper towel dispensers throughout the airport for a touchless experience.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • GBAC STAR Accredited: DFW holds an GBAC STAR™ Accreditation from the Global Biorisk Advisory Council, which ensured the airport has the proper procedures to respond to biological threats like COVID-19.

Information is subject to change. Visit DFW's website for the latest information.

Doha, Qatar - Doha Hamad Intl Airport (DOH)

Highlights of measures being taken by Hamad International Airport:

  • Thermal Screening: All arrivals and departures passengers will be screened for COVID-19 symptoms. Advanced thermal screening helmets are also used, equipped with infrared thermal imaging and artificial intelligence.

  • Face Masks: Face masks are required at DOH for all guests and employees. The airport advises that failure to comply with this rule, as mandated by Qatari regulation, will lead to legal action.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Physical Distancing: Physical distancing is required at all times. The airport has installed signage, floor markings, and distanced seating to ensure you maintain a 1.5 metre distance from other passengers.

  • Regular Sanitisation: All handrails, baggage belts, trolleys and surfaces are disinfected and sanitised every 15 minutes, in addition to fully autonomous roaming mobile disinfectant robots.

  • Baggage Disinfection: All departure, arrival and transfer baggage will be disinfected at the airport.

Information is subject to change. Visit Hamad International Airport (DOH) website for the latest information.

Helsinki, Finland - Vantaa Airport (HEL)

Highlights of measures being taken by Helsinki-Vantaa Airport:

  • International Entry: The Finnish government has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Finnish government’s website.

  • Face Masks: Everyone is required to wear a face mask while at HEL.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, in accordance with the European Aviation Safety Agency's (EASA) safety recommendations, including use of UVC technology.

Information is subject to change. Visit HEL's website for the latest information.

Hong Kong, Hong Kong - Hong Kong Intl Airport (HKG)

Highlights of measures being taken by Hong Kong International Airport:

  • International Entry: The Hong Kong SAR Government has set international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Hong Kong SAR Government website on coronavirus.

  • Health Screenings: Health entry screenings at HKG are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the Hong Kong Department of Health. The latest guidelines can be found at the Hong Kong SAR Government website on coronavirus.

  • Face Masks: Everyone is required to wear a face mask while at HKG.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of cleaning robots.

  • UV Technology: Intelligent Sterilisation Robots move autonomously throughout the airport. Using its built-in UV light, 360-degree disinfection spray-heads and 0.3um air filter, it kills up to 99.99% of bacteria and viruses in the air and on object surfaces.

  • Disinfection Channel for Staff: Airport staff pass through a full-body disinfection channel facility, which includes a body temperature test, followed by a 40-second disinfection and sterilization process.

  • ACI Airport Health Accreditation: In September 2020, HKG received an accreditation from the Airports Council International for airport health and safety.

Information is subject to change. Visit HKG's website for the latest information.

Kuala Lumpur, Malaysia - Kuala Lumpur Intl Apt (KUL)

Highlights of measures being taken by Kuala Lumpur International Airport:

  • International Entry: The Malaysia Ministry of Transport has set international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Ministry of Transport's website on coronavirus.

  • Health Screenings: Aviation Security teams will screen passengers on the use of the face mask as well as their body temperature at the entries of the airport, as well as upon arrival. Thermal scanners have been placed throughout the airport.

  • Face Masks: Face masks are required at KUL for all guests and employees.

  • Hand Sanitiser: Hand sanitising dispensers installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Safety compliance officers on patrol, as well as signage and floor markings throughout the airport, help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints. Facial recognition technology is being installed, as well.

Information is subject to change. Visit KUL's website for the latest information.

London, United Kingdom - Heathrow Airport (LHR)

Highlights of measures being taken by Heathrow Airport:

  • International Entry: The U.K. government has set the international arrival process requirements at every U.K. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the U.K. Border Control website.

  • Passenger Locator Form: Everyone must complete a Passenger Locator Form 48 hours before arriving in the U.K. The form, which can only be completed online, can be found on the U.K. government's website.

  • Face Coverings: Everyone is required to wear a face covering while at LHR.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including fogging techniques on seats and trollies.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport, including on escalator handrails and via automated robots in toilet areas.

  • Protective Shields: Installing commercial-grade shields at check-in counters, service desks, information booths and shops.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

  • Lounges: All lounges are temporarily closed, in line with the current national restrictions for England.

Information is subject to change. Visit LHR's website for the latest information.

Los Angeles, CA - Los Angeles Intl Airport (LAX)

Highlights of measures being taken by Los Angeles International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at LAX are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • COVID-19 Testing: Clarity Lab Solutions will offer FDA-approved COVID-19 PCR tests at LAX, and provide results directly to participants within 24 hours via email. Tests will be administered at 1) the Tom Bradley International Terminal on the Upper/Departures level at the counters located in Aisle C, along the north side of the terminal; 2) Terminal 2 Lower/Arrivals Level near the information booth; 3) Terminal 6 Lower/Arrivals Level near the information booth. The tests are $150 and available to all passengers. Visit LAX's website for more information.

  • Face Coverings: Everyone is required to wear a face covering while at LAX. The following types of face coverings are acceptable: cloth masks, bandanas, scarfs, or can be made from a T-shirt, towel or other fabric held in place by rubber bands or fasteners. 

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with hospital-grade cleaning products, as well as piloting UV-light cleaning technology.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport, including the air in the terminals.

  • Advanced Air Filtration: LAX utilizes ionization and UV light to sterilize air circulating inside its facilities.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing TSA checkpoints.

Information is subject to change. Visit LAX's website for the latest information.

Madrid, Spain - Barajas Airport (MAD)

Highlights of measures being taken by the Adolfo Suárez Madrid-Barajas Airport:

  • International Entry: The Spanish Government has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Ministry of Health’s website.

  • FCS Form & QR Code: Forty-eight hours before your arrival in Spain, all passengers must visit Ministry of Health's website, complete the Sanitary Control Form (FCS), and save the QR code. Upon arrival, all passengers must present the QR code to pass the Health Control checkpoint.

  • Health Screenings: Upon arrival, passengers from abroad must pass a Foreign Health temperature control with thermal imaging cameras.

  • Face Masks: Everyone is required to wear a face mask while at MAD. The mask must fully cover your nose and mouth.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Installing commercial-grade shields at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit MAD's website for the latest information.

Melbourne, Australia - Tullamarine Intl Airport (MEL)

Highlights of measures being taken by Melbourne International Airport:

  • International Entry: All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. You can travel to Australia if you are an Australian citizen, a permanent resident, an immediate family member of an Australian citizen or permanent resident or are a New Zealand citizen usually resident in Australia. Travel restrictions are subject to change. Please visit the Department of Home Affairs website for the latest updates. Find out more about travel and quarantine restrictions currently in place throughout Victoria here.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

Information is subject to change. Visit MEL's website for the latest information.

Miami, FL - Miami Intl Airport (MIA)

Highlights of measures being taken by Miami International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at MIA are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: Everyone is required to wear a face covering while at MIA.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of hospital-grade cleaning agents.

  • ACI Airport Health Accreditation: MIA has received an accreditation from the Airports Council International for airport health and safety.

Information is subject to change. Visit MIA's website for the latest information.

Moscow, Russia - Domodedovo Intl Airport (DME)

Highlights of measures being taken by Domodedovo International Airport:

  • Health Screenings: Non-contact body temperature scans will be performed at the entry of the terminal. All airport staff undergo a medical examination before the start of each shift.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at DME

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with special disinfectants as recommended by Rospotrebnadzor, which is the Russian government agency that oversees health and wellness.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

Information is subject to change. Visit DME's website for the latest information.

New York City, NY - John F Kennedy Intl Airport (JFK)

Highlights of measures being taken by John F. Kennedy International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at JFK are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • COVID-19 Testing: Several forms of COVID tests are available in Terminal 1, Departures Level - Row H Area, including a PCR test from Adams Health Services that typically provides results in 2 to 3 hours. Testing from Xpres Check is also available in Terminal 4, Level 1 (near Central Diner). Visit JFK's website for more information.

  • Face Coverings:  Everyone is required to wear a face covering while at JFK.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths, TSA security checkpoints, and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of EPA-approved and CDC-endorsed cleaning agents.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport.

Information is subject to change. Visit JFK's website for the latest information.

Novosibirsk, Russia - Tolmachevo Airport (OVB)

Highlights of measures being taken by Tolmachevo Airport:

  • International Entry: The Russian Federation has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Russian Federation’s website on coronavirus.

  • PCR Testing: By decree of the Chief State Sanitary Doctor of the Russian Federation, all Russian citizens must undergo a PCR test within three calendar days of arrival in Russia. PCR testing is available at the airport. Non-citizens must have the results of a PCR test within three days of arrival in Russia.

  • Health Screenings: Non-contact body temperature scans will be performed at the entry of the terminal. All airport staff undergo a medical examination before the start of each shift.

  • Face Masks & Gloves: Everyone is required to wear a face mask and gloves while at OVB.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport with special disinfectants as recommended by Rospotrebnadzor, which is the Russian government agency that oversees health and wellness.

  • UV Technology: Piloting UV-light cleaning technology throughout the airport, including the air in the terminals.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing security checkpoints.

Information is subject to change. Visit OVB's website for the latest information.

Nadi, Fiji - Nadi Intl Airport (NAN)

Highlights of measures being taken by Nadi International Airport:

  • International Entry: The Fijian Government has set the international arrival process requirements for receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Immigration website.

  • Health Screenings: Everyone must pass a temperature control. Those with a temperature greater than 37.4 degrees will not be permitted to fly.

  • Mobile App Required: To assist the Fijian Ministry of Health & Medical Services’ contact tracing efforts, customers will need to download the careFiji app and complete registration on their phone prior to check in. Download the careFiji app from the Apple App Store or Google Play.

  • Face Masks: Everyone is required to wear a face mask while at NAN.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit NAN's website for the latest information.

Philadelphia, PA - Philadelphia Intl Airport (PHL)

Highlights of measures being taken by Philadelphia International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at PHL are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings:  Everyone is required to wear a face covering while at PHL. The face covering must fully cover your nose and mouth.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport, including use of Envirox Critical Care, a highly potent disinfectant known for its low toxicity and 24-hour residual bacterial killing abilities.

  • Touchless Entry: Scan your mobile or printed boarding pass to limit physical interactions while passing TSA checkpoints.

  • Smart Restrooms: Installing auto soap dispensers, auto faucets and single-touch paper towel dispensers throughout the airport for a touchless experience.

Information is subject to change. Visit PHL's website for the latest information.

Phoenix, AZ - Phoenix Sky Harbor Intl Airport (PHX)

Highlights of measures being taken by Phoenix Sky Harbor International Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at PHX are conducted for travelers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: Everyone is required to wear a face covering while at PHX.  The following types of face coverings are acceptable: surgical masks and N95 respirators, as well as homemade face coverings (scarf, bandanna or handkerchief). The face covering must cover the nose and mouth.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: A thorough 24-hour cleaning schedule of airport in effect, including vigilant sanitation of high-touch areas.

  • UV Technology: Introduced UV-light cleaning technology throughout the airport, including UV-C LED light sterilizers on the handrails of pre-security escalators in Terminals 3 and 4.

Information is subject to change. Visit PHX's website for the latest information.

Sydney, Australia - Sydney Intl (Kingsford Smith) Airport (SYD)

Highlights of measures being taken by Sydney International Airport:

  • International Entry: All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. You can travel to Australia if you are an Australian citizen, a permanent resident, an immediate family member of an Australian citizen or permanent resident or are a New Zealand citizen usually resident in Australia. Travel restrictions are subject to change. Please visit the Department of Home Affairs website for the latest updates. Find out more about travel and quarantine restrictions currently in place throughout New South Wales here.

  • Hand Sanitiser: Installing hand sanitising dispensers throughout the airport.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit SYD's website for the latest information.

Tokyo, Japan - Tokyo Intl (Haneda) Airport (HND)

Highlights of measures being taken by Haneda Airport:

  • International Entry: Japan's government has set international arrival process requirements at every Japanese airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Ministry of Health, Labour and Welfare website.

  • Face Masks: All passengers are asked to wear a face mask while at the airport. All airport employees are required to wear a mask.

Information is subject to change. Visit HND's website for the latest information.

Tokyo, Japan - Narita Intl Airport (NRT)

Highlights of measures being taken by Narita International Airport:

  • International Entry: Japan's government has set international arrival process requirements at every Japanese airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Ministry of Health, Labour and Welfare website.

  • Health Screenings: Temperature scanning on domestic flights is being conducted prior to entering the security screening checkpoint. Please consult your airline representative if a high temperature is detected.

  • Face Masks: Face masks are required at NRT for all guests and employees.

  • Hand Sanitiser: Hand sanitising dispensers have been installed throughout the airport.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

  • Touchless Entry: The airport plans to introduce contactless boarding processes with facial recognition technology, which will eliminate the need to present boarding passes and passports.

Information is subject to change. Visit NRT's website for the latest information.

Washington, DC - Ronald Reagan Washington National Airport (DCA)

Highlights of measures being taken by Reagan National Airport:

  • International Entry: Federal agencies implement the same international arrival process requirements at every U.S. airport receiving passengers from countries at high-risk of COVID-19. However, the international arrivals process changes frequently and may differ for passengers by their itinerary or health. The latest guidelines can be found at the Department of Homeland Security (DHS) website and the Centers for Disease Control and Prevention (CDC) website.

  • Health Screenings: Health entry screenings at DCA are conducted for travellers arriving from some countries or regions with widespread ongoing transmission of COVID-19, as determined by the DHS, the CDC, and Customs and Border Protection. Find the latest guidelines on health screening procedures at the DHS website.

  • Face Coverings: Face coverings are required for everyone at Reagan National.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, service desks, information booths and shops.

  • Safe Distance: Signage and floor markings throughout the airport help ensure a safe amount of space between you and others.

  • Enhanced Cleaning: More thorough and frequent cleaning of common areas throughout airport.

Information is subject to change. Visit DCA's website for the latest information.

Disclaimer

Disclaimer: This information is made accessible for your convenience and should not be relied upon for the planning of your trip or any decisions in relation to travel. oneworld does not guarantee the accuracy or reliability of this information – for more information, please refer to the respective source. The dynamic nature of local responses to COVID-19 increases the risk of information being outdated or inaccurate. It is your responsibility to independently inform yourself of any actual restrictions or requirements that may apply at your origin, destination or transit locations when you travel. In the event of a conflict between the information displayed here and the requirements of any authority, airport or airline, the latter prevail and govern.

Travel Tips

Do not travel if you are unwell.

Check in online or using the airline mobile app to minimise physical interaction.

All oneworld member airlines recommend customers to wear face masks or face coverings. Some airlines may deny boarding if you do not have a face mask or face covering. Check individual airlines' requirements before you travel.

Try to keep hand baggage to a minimum. Use self-service bag drops where possible.

All oneworld member airlines have enhanced cleaning and sanitisation standards.

All modern aircraft use HEPA filters — the same air circulation technology used by most hospitals — ensuring the highest possible quality of air onboard.

Use hand sanitisers available, remember to wash your hands frequently.

Look for signs and floor markings to encourage social distancing.

Information by Airline

American Airlines

Highlights of measures being taken by American Airlines:

  • Symptom Checklist: During check-in process, all customers must confirm they have been free of COVID-19 symptoms for the past 14 days.

  • Face Covering: Everyone must wear a face covering while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The face covering must cover the nose and mouth. Face coverings with exhaust values of vents, or made with mesh or lace-type fabric are not allowed.

  • Enhanced Cleaning: "Clean Commitment" with more thorough cleaning of aircraft and common areas in airport, more often.

  • Electrostatic Spraying: Expanded use of an EPA-approved, hospital-grade disinfectant that kills 99.9999% of viruses and bacteria and lasts up to 7 days.

  • GBAC STAR Accreditation: Seeking GBAC STAR™ Accreditation from the Global Biorisk Advisory Council to ensure we have the proper procedures to respond to biological threats like COVID-19.

  • Hand Sanitiser: Installing PURELL® Advanced hand sanitising dispensers throughout the airport.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Touchless Boarding: Scan your mobile or printed boarding pass to limit physical interactions while boarding aircraft.

  • Seat Assignments: When time and flights permit, gate agents may reassign seats to create more space.

  • Food and Drink: Limited food and drink service in the Main Cabin based on flight length and destination.

  • Flexible Travel: No change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying for tickets issued on or after 31 August, 2020. Terms and conditions do apply. Visit AA's website for details.

Information is subject to change. Visit American Airlines' website for the latest information.

British Airways

Highlights of measures being taken by British Airways:

  • Self-Service Check In and Boarding: If you cannot check in online, use the self-service kiosk and check in any baggage at BA's Bag Drop area. Self-scan your boarding pass where possible but an attendant will be on hand to check your passport details.

  • Enhanced Cleaning: Every key surface is disinfected after every flight and we clean the aircraft is cleaned from nose to tail every day. From your seat to your screen, seat buckle and tray tables, key surfaces are sanitised before every flight.

  • Skytrax 4-Star COVID-19 Airline Safety Rating: Certified with the COVID-19 Airline Safety Rating from Skytrax, an international air transport rating agency. The audit analysis incorporates relevant areas from the IATA Health Safety Standards Checklist, ICAO CART Take-off guidance and WHO recommendations.

  • Face Masks and Personal Protection Packs: All customers on board must wear a face mask at all times. BA also offers customers on board a complimentary personal protection pack containing an antibacterial wipe and hand sanitiser gel.

  • Onboard: Try to minimise movement around the cabin as much as you can. In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters, which remove microscopic bacteria and virus clusters with over 99.9% efficiency -- equivalent to hospital operating theatre standards.

  • Food and Drink: In-flight food options and service have changed to reduce physical contact with crew. If you have any special requirements, visit BA's website for more information.

  • Arrivals: Observe safe distance markers and instructions. Follow the advice of the country’s public health and airport guidelines. You must stay airside if you’re connecting through Heathrow. For other airports, visit their website. The process will be the same, though you’ll need to observe safe distance markers at all times.

  • Flexible Travel: All existing books due to travel by 10 January, 2021 now benefit from flexible changes. All vouchers are valid until 30 April, 2022. Terms and conditions do apply. Visit BA's website for details. Visit BA's website for details.

Information is subject to change. Visit British Airways' website for the latest information.

Cathay Pacific

Highlights of measures being taken by Cathay Pacific:

  • COVID-19 Testing and Health Screening: All customers arriving in Hong Kong will be tested for COVID-19. Customers on all flights must have their temperature checked, and submit health declaration forms. Complete it online in advance.

  • Enhanced Cleaning: All surfaces – from in-flight screens to air conditioning controls – are thoroughly sanitised between every flight. The Hong Kong airport has also ramped up sanitisation, including the deployment of cleaning robots.

  • Face Covering: Customers are required to wear face coverings at every stage of their journey. Masks, gloves and goggles are provided for all crew members.

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters.

  • Touchless Boarding: Automatic and biometric gates are available at selected airports to minimise contact during boarding. Customers can also use online check-in and self-service facilities.

  • Seat Assignments: Seats are blocked off wherever possible to create more space.

  • Food and Drink: Meals have been modified to reduce contact with crew. Drinks will still be available throughout the flight.

  • Flexible Travel: Unlimited re-booking and ticket changes for existing and new bookings. Terms and conditions apply. Visit Cathay Pacific's website for details.

Information is subject to change. Visit Cathay Pacific’s website for the latest information.

Finnair

Highlights of measures being taken by Finnair:

  • COVID-19 Insurance: Finnair is offering complimentary COVID-19 insurance coverage for customers departing from Finland. An enrolled customer who falls ill with coronavirus at their destination can make an insurance claim for coronavirus-related medical and quarantine expenses, though terms and conditions apply. Visit Finnair's website for details.

  • Enhanced Cleaning: Comprehensive cleaning of aircraft at every 'turn', that is, when the aircraft is on the ground. Finnair worked with the Finnish Institute for Health and Welfare to ensure its cleaning and disinfecting process is comprehensive.

  • Face Mask: Everyone must wear a face covering while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The face covering must cover the nose and mouth. 

  • Protective Shields: Commercial-grade protective shields have been installed at check-in counters, lounges, boarding gates and service desks at Helsinki airport.

  • Seat Assignments: Customers will be seated far away from each other whenever possible to create more space.

  • Personal Protection Pack: Upon boarding, all customers receive a Kyrö hand sanitising gel.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew. Visit Finnair's website for more information.

Information is subject to change. Visit Finnair’s website for the latest information.

Iberia

Highlights of measures being taken by Iberia:

  • Symptom Checklist: During check-in process, all customers must confirm they have been free of COVID-19 symptoms for the past 14 days.

  • Check In: Wherever possible, check in from home and carry your boarding pass on your phone to minimise contact.

  • Hand Luggage: To minimise contact and speed-up the boarding process, please only bring a small bag or briefcase onto the aircraft. Hand luggage can be checked free of charge.

  • Airport Arrival: The time to get to the boarding gate may be increased due to controls that are being carried out in certain terminals, so Iberia suggests arriving at the airport well in advance.

  • Enhanced Cleaning: Iberia has reinforced the intensity and frequency of cleaning, not only inside the aircraft, but also with the tools, equipment, vehicles and facilities used. It also uses the recommended anti-COVID-19 products as a special treatment for surfaces throughout the aircraft.

  • HEPA Filters: Cabin air is renewed every 2 or 3 minutes and passes through high efficiency HEPA filters that eliminate viruses and bacteria with a 99.99% effective rate. This means that the cabin air is basically as pure as the air required in the surgical area of a hospital.

  • Face Mask: Everyone must wear a face mask while waiting to board, entering and exiting the aircraft, and for the duration of the flight. The face mask must cover the nose and mouth. Face masks with exhaust values of vents are not allowed. Iberia crew wear personal protective equipment.

  • Protective Shields: Installing commercial-grade protective shields at check-in counters, lounges, boarding gates and service desks.

  • Boarding Process: To make the boarding process faster, safer and more convenient, Iberia boards by row from the rear of the plane to the front.

  • Disinfecting Wipes: Hand sanitiser wipes are provided upon boarding on all flights and before each meal service on journeys over four and a half hours. Individual disposable bags will be available for customers to deposit or dispose used face masks.

  • Food and Drink: The meal service has been temporarily suspended on all routes to minimize contact and avoid the need to continually remove masks.

  • Bedding: All our pillows and blankets are sanitised and hygienically sealed before each flight.

  • Newspapers and Magazines: As an alternative to paper newspapers and magazines, Iberia’s digital press service is free of charge with access to download more than 7,000 publications.

  • Flexible Travel: Change fees are waived on tickets purchased for travel between 28 May to 31 October, 2020, though additional terms and conditions apply. Visit Iberia's website for details.

Information is subject to change. Visit Iberia’s website for the latest information.

Japan Airlines

Highlights of measures being taken by Japan Airlines:

  • Temperature Screenings: Thermal cameras will screen temperatures of all customers at security area entrances at some airports.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. The cabin is thoroughly disinfected during its overnight stays in Japan.

  • Face Mask: All customers at airport and on board must wear a face mask. All airline staff wear a face mask.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Hand Sanitising Stations: Set up throughout departure terminals in Japan. You can find the nearest hand sanitising station within Haneda and Narita Airports on the JAL app, which is available for download at the Apple App Store and Google Play.

  • Boarding Process: Customers will scan own mobile or printed boarding pass to limit interpersonal contact while boarding aircraft. Boarding will commence in segments to ensure social distancing between customers.

  • Antibacterial Hand Wipes: Customers will receive antibacterial hand wipes on board on all our flights.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Some fares are eligible for free cancellation, or reservations may be changed free of charge, though terms and conditions apply. Visit JAL's website for details.

Information is subject to change. Visit Japan Airlines' website for the latest information.

Malaysia Airlines

Malaysia Airlines have put in place various enhanced protective measures with their customers and employees’ best interest in mind for a safer flying experience:

  • Temperature Screenings: Digital temperature screenings conducted at the Golden Lounge and boarding lounge for all customers prior to flight at some airports.

  • Enhanced Cleaning and Sanitisation: "Fly Confidently" as Malaysia Airlines works closely with the Malaysian Ministry of Health to follow its guidelines on COVID-19 health precautions, including the cleaning of aircraft and common areas in airport. A special aircraft-manufacturer approved chemical disinfectant is used to clean and disinfect all hard surfaces of aircraft. Lavatories are also cleaned periodically during flight.

  • Hygiene Protocols: All customers and airline employees must wear a face mask at the airport and on board. Golden Lounge staff are also equipped with surgical gloves when handling food and beverage. Cabin crew are equipped with safety goggles and surgical gloves.

  • Hygiene Kit: Upon boarding, customers will receive a Hygiene Kit, which contains a face mask, hand sanitiser and sanitising wipe.

  • Food and Beverages: Customers can order fresh or pre-packed meals at the Golden Lounge by scanning a QR code with table delivery or self-collection. In-flight meals have been modified for passengers’ well-being.

  • Golden Lounge Amenities: Shower facilities continue to be available, with bath towels and amenities hygienically packed. Complimentary Wi-Fi service enables passengers to browse through digital reading materials.

  • Flexible Travel: Malaysia Airlines’ offer of extended flexibility allows you to re-book your travel by 31 December 2020 and travel by 30 June 2021. If you are unsure about your upcoming travel plans and wish to cancel/modify your booking, please contact Malaysia Airlines at least 72 hours before your trip. Visit Malaysia Airlines' website for details.

Information is subject to change. Visit Malaysia Airlines' website for the complete Fly Confidently health and safety measures and important information.

Qantas

Highlights of measures being taken by Qantas:

  • Contactless Check-In and Boarding: Contactless check-in (via online or the Qantas app) and self-serve bag drop is strongly encouraged, it’s also requested that passengers self-scan mobile or printed boarding passes to limit physical interactions while boarding aircraft.

  • Enhanced Cleaning: Regular disinfection of security screening points and enhanced cleaning of aircraft with a disinfectant effective against Coronavirus, with a focus on high contact areas.

  • Face Mask: A 'Fly Well' pack containing a mask and sanitising wipes will be provided to passengers travelling on domestic Australian flights. It's mandatory for you to wear a face mask if you’re flying to, from or within Victoria and while wearing a face mask isn’t mandatory on other flights, it’s recommended that you wear a face mask for everyone’s peace-of-mind.

  • Hand Sanitising Stations: Installed at departure gates at throughout the terminal.

  • Food and Drink: A modified food and drink service is currently being offered in-flight.

Information is subject to change. For more information on additional well-being measures in place across Qantas’ Australian domestic network as part of its Fly Well program, visit Qantas' website.

Qatar Airways

Highlights of measures being taken by Qatar Airways:

  • Check In Online: We recommend checking in online to reduce interactions at the airport. Download your boarding pass to your phone through the Qatar Airways app or print your boarding pass at home.

  • Checked Baggage Only: Check the baggage requirements at your destination, as hand luggage may not be accepted. To minimize contact at the airport, print your Q-tag baggage tag at home.

  • Wear a Face Mask: We now require all passengers to wear a face covering at all times, from boarding to disembarkation. To ensure you are comfortable, we recommend bringing your own from home.

  • Wear a Face Shield: Face shields will be distributed at Hamad International Airport and are to be worn when boarding and disembarking. Economy Class passengers are required to wear them on board, except when eating or drinking. Business Class passengers are asked to wear them at their own discretion.

  • Arrive at Least 3 Hours Before Your Flight: There may be delays at the airport due to extra check in procedures. Ensure you have plenty of time to check in safely and make your way to your gate.

  • Social Distancing: Please ensure you maintain a 1.5 metre distance from other passengers at all times, especially during the check-in and boarding process.

  • Boarding Process: We have modified our boarding process to limit contact between passengers and our staff. Please pay attention to boarding requirements at your gate.

  • Avoid Travel If You Are Unwell: If you have experienced symptoms of COVID-19 within the past 14 days, we require you not to travel. We have plenty of options for you to rebook your flight.

  • Personal Protective Equipment: All our cabin crew will now wear personal protective equipment (PPE) suits in addition to masks, protective glasses and gloves.

  • Hand Sanitiser: We recommend that all passengers regularly wash their hands throughout their journey. Hand sanitiser bottles are available in the galley for you to use at any time throughout your flight.

  • Service Equipment: All service equipment is washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.

  • Headsets: All our headsets are sanitised, refurbished and hygienically packed after every flight.

  • On Board Cleaning: All our aircraft are disinfected after every flight with cleaning products recommended by IATA and the World Health Organization.

  • HEPA Air Filtration Systems: Our aircraft feature the most advanced air filtration systems that provide the most effective protection against infection. The industrial-size HEPA filters remove 99.97% of viral and bacterial contaminants from re-circulated air.

  • Bedding and Linen: All our bedding and linen items are washed, dried, and pressed at temperatures up to 100 degrees centigrade after every flight. Economy Class pillow covers are disposed of after every flight.

  • Newspapers and Magazines: Whilst our screens are kept sanitised for your personal use, many of our digital newspapers and magazines are available on our Oryx One application. Download the ORYX One app from the Apple App Store or Google Play.

  • Protective Kits: Protective kits containing a face mask, gloves and hand sanitiser gel will be distributed to all passengers on board.

  • Flexible Travel: We are offering greater flexibility, including unlimited ticket changes and extended ticket validity when you book travel up to 31 December 2020, though terms and conditions apply. Visit Qatar Airways' website for details.

Information is subject to change. Visit Qatar Airways' website for the latest information.

Royal Air Maroc

Highlights of measures being taken by Royal Air Maroc:

  • COVID Test: For all flights to Morocco, all passengers must present a negative PCR test within 72 hours from the date of taking the test and no longer from the date of the results. Children under the age of 11 are exempt from this requirement. Visit the Kingdom of Morocco's website for more information.

  • Temperature Screenings: Non-contact body temperature scans will be performed prior to boarding the aircraft.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. All aircraft are sprayed daily with an approved disinfectant.

  • Face Mask: All customers must wear a face mask at airport and on board. All airline staff wear a face mask.

  • Protective Shields: Installing commercial-grade shields at check-in counters, lounges, boarding gates and service desks.

  • Seat Assignments: When time and flights permit, gate agents may reassign seats to create more space.

  • Baggage Requirements: Hand Luggage is prohibited, except for: hand bags, baby bags, laptop and medication kit. Hand baggage is checked for free, up to a weight limit of 10 kg and dimensions of 55 cm x 35 cm x 25 cm.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Tickets issued on regular flights may be exchanged (date or destination) for free for a travel date up to 31 October, 2020 (Fare difference may apply). If you are unsure about your upcoming travel plans, you can get a voucher that is valid for 18 months. If not used, this voucher is refundable at its expiry date.

Information is subject to change. Visit Royal Air Maroc's website for the latest information.

Royal Jordanian

Because the safety of our passengers is our top priority, Royal Jordanian made some important changes. At the airport:

  • We recommend our passengers check in online to reduce social interaction at the airport.

  • Passengers are requested to arrive at the airport at least 3 hours prior departure time.

  • Carry-on baggage is not allowed for safety purposes; however, passengers are allowed to carry small personal belongings onboard (valuable items, electronics, and medication).

  • Everything else will be added to the free check-in allowance.

  • New self-check in machines are being installed and more drop off baggage counters are being added.

  • Passengers must undergo all medical checks, including a mandatory thermal screening at check-in and/or embarkation, as per local authorities.

  • As for the Royal Jordanian Crown Lounge at Queen Alia International Airport, all dining is ala carte while physical distancing is observed with spaced-out seating and other measures.

In flight protective measures:

  • We are offering limited onboard services to reduce contact.

  • Blankets and pillows will not be available on board so we advise our passengers to dress warm and arrive prepared.

  • Magazines and newspapers will not be available on board. However, our passengers can enjoy our digital in-flight entertainment systems.

  • Our crew has been trained to deal with suspected cases.

  • Enhancing disinfection, sanitation and deep cleaning on board before and after every flight.

  • Lavatories on board will be sanitized more frequently during the flight.

  • It is strictly required that passengers wear face masks during the flight.

  • Offering prepackaged catering for economy class. As for our Crown class, we have designed our catering services in a way to reduce contact with crew.

Visit Royal Jordanian’s website for the latest information.

S7 Airlines

S7 Airlines launched the S7 Care programme — a set of measures to ensure safety of your travel at each step:

  • Enhanced Cleaning: Thorough and frequent cleaning of aircraft and common areas in airport. Mobile sanitisers in the flight check-in area.

  • Face Mask and COVID-Test: All airline staff wear face masks and undergo medical checkups before each flight. All travellers must always wear face masks at the airport and on board.

  • Touchless Boarding: Scan your mobile or printed boarding pass to limit physical interactions while boarding aircraft.

  • Seat Assignments: Automatically allowing for safe distancing on board.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

Information is subject to change. Visit S7 Airlines' website for the latest information.

SriLankan Airlines

Highlights of measures being taken by SriLankan Airlines:

  • Face Mask: All customers must always wear face masks on entering the airport and for the duration of your flight. All airline staff are equipped with personal protective equipment at all times.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Customers who purchased tickets on or before 31 July, 2020 for travel between 26 January, 2020 to 31 December, 2020 may change their travel dates, exchange for a travel voucher or ask for a refund, though terms and conditions apply. Visit SriLankan Airlines' website for details.

Information is subject to change. Visit SriLankan Airlines' website for the latest information.

Fiji Airways

Highlights of measures being taken by Fiji Airways:

  • Mobile App Required: To assist the Fijian Ministry of Health & Medical Services’ contact tracing efforts, customers will need to download the careFiji app and complete registration on their phone prior to check in. Download the careFiji app from the Apple App Store or Google Play.

  • Health Screening: Customers can expect enhanced health screenings, including temperature checks and health declarations at most airports.

  • Enhanced Cleaning: Daily deep cleaning, which includes fogging and wiping all surfaces across all aircraft, lounge and airport common areas with specifically approved disinfectants that are effective against a broad spectrum of micro-organisms. All checked-in bags will be sanitised for all departures and all arrivals from Nadi International Airport.

  • Face Mask and Personal Protective Equipment (PPEs): All customers must wear a face mask at the airport and on board. All airline staff will wear PPEs. Hand sanitisers will be available for use across the airport, lounge and on board.

  • Food and Drink: A simplified food service in both Economy Class and Business Class that will reduce contact with crew. Ala Carte dining will be offered at the Fiji Airways Premier Lounge.

  • Wellness Champions: Introduction of a medically qualified Customer Wellness Champions for the medical safety of everyone at the airport and on board. In addition, all cabin crew and pilots will be trained specifically for flight operations in a COVID-19 travel world, including handling of medical issues on board.

Information is subject to change. Visit Fiji Airways' website for the latest information.

Alaska Airlines

Highlights of measures being taken by Alaska Airlines:

  • Health Agreement: During check in, all customers must confirm they have been free of COVID-19 symptoms for the past 72 hours, have not been in close proximity to someone who has tested positive for COVID-19, and agree to wear a face covering in the airport and on board.

  • Touch-Free Travel: The Alaska mobile app is the single best tool to limit contact while traveling. The Android and iPhone app allows customers to check in for their flight, generate a mobile boarding pass, change seats and prepay for bags. Customers can also stay up to date on their flight status, gate changes and boarding notifications.

  • Enhanced Cleaning: More thorough and frequent cleaning of aircraft and common areas in airport. Electrostatic disinfectant sprayers, which emit a safe, high-grade EPA cleaning solution, are used to sanitize all high-touch areas of aircraft. ATP (adenosine triphosphate) testing is conducted throughout the cabin to ensure the cleanliness level is on par with a hospital operating room.

  • Face Mask: All customers age 2 and older must wear a face mask in the airport and for the entire flight.

  • Protective Shields: Commercial-grade shields have been installed at check-in counters, lounges, boarding gates and service desks.

  • Antibacterial Hand Wipes: Customers will receive EO Products brand antibacterial hand wipes on board, which are 99.9% effective at killing all germs.

  • Seat Assignments: Alaska Airlines is limiting the number of guests on flights and blocking seats. Gate agents may reassign seats to create more space between guests or to seat families together.

  • Food and Drink: A modified food and drink service designed to reduce contact with crew.

  • Flexible Travel: Flexible change/cancellation policy in place. Visit Alaska Airlines’ website for details.

Information is subject to change. Visit Alaska Airlines' website for the latest information.

Disclaimer

Disclaimer: This information is made accessible for your convenience and should not be relied upon for the planning of your trip or any decisions in relation to travel. oneworld does not guarantee the accuracy or reliability of this information – for more information, please refer to the respective source. The dynamic nature of local responses to COVID-19 increases the risk of information being outdated or inaccurate. It is your responsibility to independently inform yourself of any actual restrictions or requirements that may apply at your origin, destination or transit locations when you travel. In the event of a conflict between the information displayed here and the requirements of any authority, airport or airline, the latter prevail and govern.