Global Travel Support

At Your Global Service Around The Clock And Around The World

Decorative image of a toy model plane taking off from a toy model airport.

Providing The Highest Level Of Service

As part of the oneworld Alliance’s commitment to making global air travel as frictionless as possible, we’re proud to offer oneworld Global Support. At select airports across our network, our Global Support Teams are on the ground, diligently tracking flights, to make sure everything goes smoothly the second you touch down.

How does it work exactly? While you’re cruising at 40,000 feet, our team of experts is proactively monitoring connecting flights for any changes or delays. If your connection is in jeopardy, a member of our team will meet you, whenever possible, when you deboard to help you catch your next flight. To the best of their ability, they’ll escort you through dedicated fast track lanes at immigration or security. Take care of your baggage transfer. Hold doors. And try to offer some semblance of calm during a potentially chaotic transition.

In the event that you miss your connection, our team will help you get back on course, providing updated travel information, a new boarding pass, and, where applicable, assistance with overnight accommodations. We know we can’t predict the future, but we pledge to do our absolute best to help you prepare for any unforeseen changes en route to your final destination.

Currently, oneworld Global Support is available, whenever possible, at London Heathrow, Madrid-Barajas, New York JFK, Miami, Dallas/Fort Worth, Chicago O’Hare, Los Angeles, Tokyo Narita, and Hong Kong. Subject to operational constraints.