Baggage information - during your trip

How to track your luggage

Your luggage in transit

The following information will assist you if you have any queries or concerns about your luggage during your oneworld® journey.

oneworld transfers

  • If you are travelling on connecting oneworld flights, your luggage will be checked through to your final destination at the time of check-in.*
  • If the time between connecting oneworld flights is more than 12 hours, you may need to collect your luggage on arrival and check-in again with the outbound carrier.

Mishandled baggage

  • In the unlikely event that your luggage is damaged or delayed, please contact a oneworld representative or staff from any oneworld member airline at the airport.
  • If your luggage is delayed, arrangements will be made to deliver it to your local address once it arrives, subject to local security requirements.
  • If your luggage is damaged, a oneworld representative will initiate a mishandled baggage report for you. Claims for mishandled baggage can be made in writing to any oneworld member airline within the relevant statutory period.

*You may be required to collect and re-check your bags at certain airports due to local security or customs policies.

Luggage storage at key oneworld airports

Amman Storage facilities available and operated by Royal Jordanian.
Bangkok Storage facilities available on both the arrivals and departure levels of the International and Domestic passenger Terminal.
Barcelona Storage facilities are available in Terminal 1.
Budapest Baggage lockers are available on arrivals level 2B.
Chicago No facilities available.
Columbo Available at Left Luggage Counter at the outer porch of Arrival Terminal 24 hours a day
Dallas/Fort Worth No facilities available.
Helsinki Available at AirPro Service Desk on Arrivals level. Lockers also available on basement level.
Hong Kong Available in Terminal 1 between 05:30-01:00 daily.
Available in Terminal 2 between 08:00-23:00 daily.
London Gatwick North Terminal available between 05:00-21:00 daily.
South Terminal available 24 hours a day.
London Heathrow Available in Terminal 3 between 05:30-22:00 daily.
Available in Terminal 4 between 05:30-23:00 daily.
Available in Terminal 5 between 05:30-23:00 daily.
Los Angeles Not available.
Madrid Available in Terminals 1, 2 and 4.
Mexico City Left luggage and lockers available in both Terminals 1 and 2.
Miami Baggage check rooms available in Concourse E between 05:00-23:00.
New York JFK Available in Terminal 4 on arrivals level 24 hours a day.
Available in Terminal 1 between 07:00-23:00 daily.
Osaka Baggage storage is available on the 1st and 4th floors. Coin lockers are available on the 2nd and 3rd floors
São Paulo Storage facilities are available in the Terminals 1 and 2 – Arrivals.
Santiago Storage facilities are available in the Main Terminal on the first floor.
Singapore Available 24 hours a day in Terminals 1 and 2.
Sydney Smarte Carte offers a baggage storage service located at the northern end of the arrivals hall.
Tokyo Haneda Baggage storage service and coin operated lockers are available on the 2nd and 3rd floors.
Tokyo Narita Terminal 1: Baggage storage on the 1st and 4th floors, coin-operated lockers on the 4th floor.
Terminal 2: Baggage storage on the 1st and 3rd floors, coin-operated lockers on the 3rd floor.